Head of IT

We are looking for a Head of IT who can own our entire digital ecosystem, from mobile app experience to Zoho-driven automation and enterprise integrations. This is a hands-on leadership role for someone who can architect, implement, and scale technology solutions that power seamless customer journeys and highly efficient internal operations.

The ideal candidate thrives at the intersection of front-end elegance, back-end precision, and business process automation, while leading teams and vendors to deliver impactful results.

Key Responsibilities

Documentation & Knowledge Management

• Document all Zoho workflows, Deluge functions, and integrations in a structured and accessible way.
• Maintain clear, version-controlled documentation for mobile app code and architecture.
• Develop system maps, API reference guides, and process flow documentation to support continuity and scaling.
  
  

App Refactoring & Stabilization

• Refactor and stabilize the Flutter iOS & Android apps to ensure long-term performance, security, and scalability.
• Optimize mobile app architecture patterns (e.g., BLoC, Provider) and implement best practices for maintainability.
• Ensure seamless connectivity between the app, Zoho, and third-party systems.
  
  

Zoho One Ecosystem Ownership

• Maintain, document, and optimize Zoho One (CRM, Creator, Books, Flow, People, Inventory, Sign, etc.).
• Refactor existing workflows and scripts for stability and scalability.
• Ensure integrations with POS, payments, loyalty, and access control systems are reliable, secure, and well-documented.
• Deliver dashboards, reports, and process automations to enhance business efficiency.
  
  

Systems Reliability & Security

• Proactively stabilize and monitor system performance across mobile, Zoho, and integrations.
• Enforce role-based access, data integrity, and IT security standards.
• Support internal teams with reliable systems, documentation, and clear technical processes.