Member of Client Experience (Remote - US)

This position is posted by Jobgether on behalf of Anchorage Digital. We are currently looking for a Member of Client Experience in the United States.

As a Member of Client Experience, you will serve as a trusted partner for institutional clients, ensuring every interaction is seamless, proactive, and professional. You will guide clients through onboarding, daily operations, and platform adoption while advocating for their needs internally. This role blends operational expertise, client relationship management, and strategic insight, with a focus on enhancing client satisfaction and operational efficiency. You will collaborate closely with cross-functional teams, including Product, Engineering, and Client Operations, to continuously refine processes and improve service delivery. A deep understanding of digital assets, financial operations, and compliance is key to delivering exceptional client outcomes. This position offers a dynamic, fast-paced environment where your contributions directly influence client success and company growth.

Accountabilities

In this role, you will:

• Provide end-to-end client onboarding and integration support, ensuring a smooth transition from setup to full platform adoption
• Serve as the primary point of contact for complex client inquiries, offering expert guidance on platform functionality and digital asset operations
• Collaborate with internal teams to resolve client issues promptly and maintain high-quality service standards
• Contribute to operational process improvement, including development and enhancement of runbooks, workflow automation, and process reengineering
• Assist in preparing client reporting and key performance metrics, providing insights to support strategic decisions
• Act as a client advocate by communicating use cases and feedback to Product and Engineering teams, influencing product development priorities
• Maintain up-to-date knowledge of the digital asset landscape, blockchain technologies, and regulatory requirements to effectively support institutional clients
  
  
  

Requirements

To succeed in this role, you should have:

• Proven experience in client experience, operations, or account management, ideally within financial services or digital assets
• Strong knowledge of digital asset platforms, blockchain technologies, and related financial operations
• Familiarity with institutional client structures, including hedge funds, asset managers, and special purpose vehicles
• Excellent communication and interpersonal skills to effectively interact with clients and internal stakeholders
• Demonstrated ability to manage multiple complex tasks while maintaining attention to detail and service quality
• Experience with risk management, compliance, and regulatory frameworks in financial or crypto-related environments
• Proficiency with tools such as Salesforce, Notion, JIRA, or other client management and operational platforms
• Self-motivated, collaborative, and capable of influencing cross-functional teams
  
  
  

Benefits

This role offers:

• Competitive salary commensurate with experience
• Flexible, remote-friendly work environment
• Comprehensive healthcare coverage including medical, dental, and vision
• Paid parental leave and volunteer time
• Professional development opportunities and tuition assistance programs
• Generous paid time off (PTO)
• Retirement plans with employer contributions
• Wellness programs and Employee Assistance Programs (EAP)
• Recognition programs and opportunities to contribute to company initiatives
  
  

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job's core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!