Middle Enterprise IT Operations Support Engineer

We are seeking a dedicated Middle Enterprise IT Operations Support Engineer to join our IT department.

In this role, you will be responsible for providing Level 2 support and operations for our enterprise IT infrastructure. The primary objective will be to ensure stable and efficient IT systems through proactive monitoring, maintenance, and effective problem resolution.

Responsibilities

• Administer patching and software deployment using SCCM and Intune
• Monitor Windows-based systems and manage SCOM
• Develop and execute scripts using PowerShell
• Provide network administration and perform troubleshooting tasks
• Conduct advanced troubleshooting of IT systems and operations
• Work independently on high-level tasks without specific instructions
• Communicate effectively with team members and stakeholders
• Demonstrate proficiency in Windows administration

Requirements

• 2+ years of experience in a similar role
• Demonstrable expertise in using SCCM and Intune for patching and software deployment
• Experience monitoring Windows-based systems with a practical understanding of SCOM
• Scripting skills, specifically in PowerShell
• Strong background in Windows administration
• Basic competency in network troubleshooting and administration
• Advanced troubleshooting capabilities
• Flexibility to work autonomously on high-level tasks
• Good communication skills
• B1+ level in English

Nice to have

• Background as an MS Systems Engineer with knowledge of Azure infrastructure
• Competency in virtualization technologies such as Hyper-V, VMWare, or Failover clustering
• Familiarity with additional MS System Center tools including SCOM, SCCM, SCO, SC HVMM
• Understanding of Office 365 and Microsoft Exchange
• Proficiency in writing technical documentation in English

We offer

• With us you can:
  • Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
  • Receive the necessary equipment to perform your work tasks
  • Change projects and technology stacks within EPAM
  • Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
  • Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
  • Participate in volunteer, charity programs and communities (both technical and interest-based)
• We focus on your professional growth:
  • You can plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• What we offer:
  • Vacation and sick leave (including a sick leave without a medical certificate)
  • A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
  • Medical insurance for family members at corporate rates
  • Company support during significant life events (childbirth or adoption, marriage, etc.)
  • Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
  • E-kids program - a free programming language training program for EPAMers' children

Kindly note that this role supports remote work, but only from within Ukraine.

Kindly be advised that the set of benefits, including learning, certification, and other opportunities, may vary depending on the role you apply for. Our recruiter will be able to share more details about the specific opportunity during your general interview.

EPAM strives to provide its global team of over 61,700 professionals in more than 55 countries with opportunities for professional growth from day one of collaboration. Our colleagues are the source of EPAM's success, so we value cooperation, strive to always understand our clients' business and aim for the highest quality standards. No matter where you are, you will join a dedicated, diverse community that will help you realize your potential to the fullest.

The remote option applies only to the Candidates who will be working from any location in Ukraine.