Information Technology Manager

We are looking for a hands-on Head of IT to lead and evolve our digital ecosystem, spanning mobile applications, Zoho platforms, and integrated business systems. This role combines strategic leadership with technical execution, ideal for someone who can design, implement, and scale technology solutions that enhance customer experiences and optimize internal operations. The right candidate thrives at the intersection of app development, system automation, and operational efficiency while leading teams and external partners to deliver measurable impact.

Key Responsibilities:

• Lead the company’s digital ecosystem, ensuring seamless operation and integration of Flutter-based mobile apps, Zoho applications, and third-party systems.
• Create, maintain, and organize comprehensive documentation for Zoho workflows, Deluge scripts, app codebases, API integrations, and process flows.
• Refactor and stabilize Flutter iOS and Android applications to ensure performance, security, and long-term maintainability.
• Manage, optimize, and scale Zoho One applications (CRM, Creator, Books, Flow, People, Inventory, Sign) and automation workflows.
• Ensure reliable and secure integrations with POS, payment, loyalty, and access management systems.
• Develop dashboards, reports, and automated workflows to improve business efficiency and decision-making.
• Monitor system performance proactively and troubleshoot issues across mobile, Zoho, and integrations.
• Enforce IT security, data integrity, and provide clear technical guidance and processes for internal teams.

Qualifications:

• Extensive experience (5+ years) working with Zoho One applications, including CRM, Creator, Books, Flow, People, Inventory, and Sign.
• Advanced knowledge of Deluge scripting, API integrations, and workflow automation within Zoho.
• Proven Flutter development experience (iOS & Android) with a focus on code refactoring, app stabilization, and maintainability.
• Demonstrated ability to produce clear, structured documentation for systems, workflows, and codebases.
• Strong analytical and troubleshooting skills, capable of resolving complex issues across mobile apps and integrated systems.
• Must be based in Dubai or ready to relocate immediately.