Looking for IT Support Specialist to join as at Provident Real Estate:

Key Responsibilities:

• Provide hands-on support to real estate agents, administrative staff, and management for

hardware, software, and networking issues, ensuring minimum downtime.

• Support mobile devices, including smartphones and tablets, ensuring agents have access

to the tools they need while on the go (Knox Management).

• Assist with setting up and maintaining email systems, and collaboration tools (Google

Workspace).

• Manage user accounts, permissions, and access to critical systems (e.g., property

databases, document storage, email).

• Provide training and documentation to staff on how to use real estate-specific software,

ensuring they can efficiently manage listings, track leads, and communicate with clients.

• Support remote office setups for real estate agents and manage cloud-based platforms

(e.g., CRM, data storage, and communication tools).

• Ensure that all systems and applications are secure, and assist with maintaining

cybersecurity measures tailored to the real estate industry (e.g., client data protection).

• Keep track of IT inventory, including computers, phones, networking equipment, and

software licenses.

• Collaborate with the IT team to deploy system upgrades, new software, and

troubleshooting solutions, ensuring minimal disruption to business operations.

Required Skills & Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or related field (or

equivalent experience).

• 1–3 years of IT support experience, preferably within a real estate or property

management setting.

• Proficiency in supporting software systems commonly used in the real estate industry.
• Experience with Windows and macOS operating systems, as well as mobile device

support (iOS/Android).

• Familiarity with cloud-based platforms and file-sharing tools (Google Drive).
• Strong troubleshooting skills and ability to work under pressure in a fast-paced

environment.

• Excellent verbal and written communication skills, with the ability to explain technical

issues in a user-friendly manner.

• Knowledge of networking concepts and protocols (e.g., TCP/IP, DNS, DHCP).
• Strong organizational skills and the ability to manage multiple tasks simultaneously.