UX Researcher Intern

Introduction

A career in IBM Software means you'll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world's leading AI-powered, cloud-native software solutions for our customers. Entering this domain positions you at the heart of IBM, where growth and innovation thrive, but our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

Your Role and Responsibilities

Join IBM's worldwide Software Product Design and UXR organization where our mission is to empower users to do their best work through intuitive and visually engaging interfaces. As a UX Researcher/ UX Research Intern, you'll play a crucial role in uncovering insights, informing design decisions, and forging new opportunities to improve business outcomes through the rigorous study of people and the ecosystems in which they exist.

Responsibilities

• Identifying and communicating appropriate research methodologies to address research opportunity
• Recruiting appropriate participants for research plans and goals
• Conduct qualitative and quantitative research studies, such as interviews, surveys, competitive analyses, prioritization exercises, concept testing, contextual inquiry, and user journey mapping to gather insights about user behaviors, needs, and preferences.
• Analyzing qualitative and quantitative data to generate insights
• Delivering compelling stories to communicate actionable insights for team and stakeholders
• Continuously building team understanding and empathy through empirical observation, experience, and making.
• Identifying and communicating high priority questions and opportunities for research to lead team towards strategic opportunities and tactical improvements [only applicable for ELH role]
• This position requires working onsite 3 days per week at our Mulhuddart location in Dublin
  
  
  

Required Technical and Professional Expertise

• UX Research methodologies: knowledge and/or experience of conducting qualitative and quantitative research methods such as interviews, surveys, competitive analyses, prioritization exercises, concept testing, contextual inquiry, and user journey mapping
• Data analysis: Proficiency in data collection and analysis, and the ability to triangulate customer insights from a combination of data sources to derive meaningful insights.
• Communication Skills: Excellent communication and presentation skills, with the ability to leverage storytelling to effectively convey complex research findings and recommendations to diverse stakeholders.
• Dynamic Environment: Comfortable collaborating with cross-functional teams and delivering UX research initiatives within an agile product development environment
• Case studies: Must have at least 2 case studies demonstrating end to end UX research process and be prepared to walk through these during interview.
  
  
  

Preferred Technical And Professional Expertise

• UX Principles: Solid understanding of UX principles, design thinking, and human-centered design processes.
• Strong problem-solving and critical-thinking abilities, with a keen eye for detail.
• Passion for user-centered design, empathy for users, and a commitment to delivering exceptional user experiences.
  
  
  

About Business Unit

IBM Software infuses core business operations with intelligence—from machine learning to generative AI—to help make organizations more responsive, productive, and resilient. IBM Software helps clients put AI into action now to create real value with trust, speed, and confidence across digital labor, IT automation, application modernization, security, and sustainability. Critical to this is the ability to make use of all data, because AI is only as good as the data that fuels it. In most organizations data is spread across multiple clouds, on premises, in private datacenters, and at the edge. IBM’s AI and data platform scales and accelerates the impact of AI with trusted data, and provides leading capabilities to train, tune and deploy AI across business. IBM’s hybrid cloud platform is one of the most comprehensive and consistent approach to development, security, and operations across hybrid environments—a flexible foundation for leveraging data, wherever it resides, to extend AI deep into a business.

Your Life @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.