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About The Role
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Members of the Data & Analytics team in Uber's Community Operations organization deliver analytical solutions, such as reports or dashboards, and actionable insights that improve operational efficiency, enable scalable customer support, and help our operational teams drive a world-class customer experience.
What You'll Do
The Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers. Members of the Data & Analytics team in Uber's Community Operations organization deliver analytical solutions, such as reports or dashboards, and actionable insights that improve operational efficiency, enable scalable customer support, and help our operational teams drive a world-class customer experience.
What You'll Do
- Conceptualize and build intermediate reports & dashboards
- Identify trends in data sets & operational weaknesses
- Support business deep dives on data and insights generation
- Help measure the impact of new processes
- Perform business deep dives on data and insights generation
- Build statistical tools & models to aid decision-making
- Automate reports & dashboards
- Support questions from requesters
- Mentor and train team members
- 1+ years of work experience in Analytics/ Business Intelligence/ Statistical analysis or related experience (mandatory)
- Advanced SQL Skills - you will be expected to write clean, functioning and accurate queries (mandatory)
- Knowledge in Python or similar programming languages.
- Proficient in one or more visualization tools (e.g. Data Studio, Tableau, Power BI etc.)
- Strong communication skills (excellent written and spoken English) and attention to detail; accuracy is a must!
- Ability to work with multiple stakeholders across multiple functions
- Ability to deliver end-to-end projects right from ideation to final execution
- Understanding of statistical fundamentals
- Experience working with data pipelines and query optimization
- Creative problem solving: you don't give up on the first attempt. Rather, you explore multiple possibilities to solve a problem.
Key Skills
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c
das
ai
ha
unity
ui
power bi
tableau
python
scala
excel
sql
esp
lan
cis
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- Posted
- Nov 12, 2024
- Type
- Full-time
- Level
- Not Applicable
- Location
- Limerick
- Company
- Uber
Industries
Internet Marketplace Platforms
Categories
Research
Analyst
Information Technology
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3 roles aligned with this opportunity
View Job Details
Related
Data Analytics Lead
2026-05-25
Full-time
Not Applicable
Ireland
Software Development
Research
View Job Details
Related
Senior Manager, GTM Analytics & Planning
2026-05-19
Full-time
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Internet Marketplace Platforms
Research
View Job Details
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AI Designer
2026-05-25
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