Business Analyst

Job Purpose

• Analyse and optimize business processes, identify areas of improvement and implement effective solutions that drive growth and efficiency.
• Serve as thought leader for technical business processes, developing systems prototypes that promote increased efficiency and productivity on multiple levels
• Collaborate with cross-functional teams to identify key areas of focus, design intuitive solutions and address pain points.
• Perform, evaluate, and communicate thorough quality assurance at every stage of systems development.
• Determine and develop user requirements for systems in production, to ensure maximum usability

Job Accountabilities

Description

• Partner with stakeholders across business units (ex: Retail, Wholesale, Operations, Finance, etc.) to develop analyses and documentation in a collaborative way, communicating effectively and efficiently with production, managerial, and executive teams.
• Identify potential consequences of a change and estimate what needs to be done modified to achieve that change.
• Engage with product owners, business SMEs, users and other stakeholders to ensure alignment of project requirements and solution/ capability design.
• Communicate systems requirements and maintain systems processes.
• Develop and maintain detailed mind maps/ process maps/ other diagrams that accurately depict current and future state processes
• Analyse business processes and workflows to identify opportunities of improvements.
• Provide advice/ guidance to the project teams on application of methodologies, operating model, functional specification, use cases, user stories, defect analysis, etc

Qualifications, Experience & Skills

Qualifications

• Bachelor’s degree in IT or computer science.

Experience

• At least 3 years’ experience in financial services/ banking sector as a BA.

Job Specific Skills

• Well-versed with retail and wholesale banking processes.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Preferred Certification / Training

• Experience in Banking or Projects delivery.

Generic Skills Requirements

• Strong knowledge of MS Office (Outlook, Excel, PPT, Word) including Visio.