Technical Support Engineer

Ciklum is looking for a Technical Support Engineer to join our team in Argentina.

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

About the role:

As a Technical Support Engineer, you will work on supporting enterprise-level software and SaaS solutions, providing first-line investigation and issue resolution. The role includes troubleshooting customer problems, coordinating with internal teams such as QA, development, and account management, and ensuring that issues are documented, tracked, and resolved efficiently. The position is based in Argentina with the flexibility of working in shifts to cover different global time zones.

Responsibilities:

• Provide first-level technical support and conduct preliminary investigations into customer issues and service requests
• Analyze and understand customer requests, reacting quickly and effectively
• Troubleshoot issues via remote sessions and ensure timely and efficient resolution
• Manage and track customer cases, prioritizing according to severity and business impact
• Communicate with customers throughout the problem resolution process, providing action plans, status updates, and clear explanations
• Collaborate with technical support staff, QA, development, and account teams to resolve complex issues
• Document all cases thoroughly and contribute to the development and review of content for the company’s knowledge base
• Participate in the development of web-based support initiatives, including knowledge bases, technical documentation, and modeling techniques
• Ensure issues are monitored until fully resolved and update related documentation accordingly

Requirements:

• 2–4 years of experience in IT support, enterprise/datacenter software, or SaaS environments
• Knowledge of networking concepts such as TCP/IP, DNS, and routing
• Strong troubleshooting skills with the ability to research, diagnose, and resolve technical problems
• Excellent English communication skills (written and spoken)
• Customer-focused and team-oriented mindset with a strong service orientation
• Ability to manage monitoring functions and other ongoing processes effectively
• Highly self-motivated, detail-oriented, reliable, and able to plan and organize own workload
• Flexible to work shifts to cover different time zones
• Familiarity with standard support procedures, including reporting, escalation, and follow-up
• Experience with Jira, Confluence, and Salesforce is required

Desirable:

• Experience with virtualization technologies such as VMware, Hyper-V, or AWS
• Technical certifications or relevant academic degrees
• Previous hands-on technical experience in enterprise IT environments

What`s in it for you?

• Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance and mental health programs, 5 undocumented sick-leave days per year
• Tailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certifications
• Growth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globally
• Long-term employment with 20 working-days paid vacation and local bank holidays
• Flexibility: 100% remote work mode
• Opportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potential
• Global impact: work on large-scale projects that redefine industries with international and fast-growing clients
• Welcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building events

About us:

At Ciklum, we are always exploring innovations, empowering each other to achieve more, and engineering solutions that matter. With us, you’ll work with cutting-edge technologies, contribute to impactful projects, and be part of a One Team culture that values collaboration and progress.

As we expand into Latin America, every Ciklumer is helping to shape our story. Collaborate with seasoned experts and make a global impact backed by two decades of industry leadership.

Want to learn more about us? Follow us on Instagram, Facebook, LinkedIn.

Explore, empower, engineer with Ciklum!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.