Senior Order Manager / Višji skrbnik naročanja (d/ž/m)

Job Description

As a Senior Order Manager, you will provide an enhanced level of responsibility and team support for smooth transactional execution between complex intercompany and third-party customers and respective suppliers as well as correct system set-up for intercompany and 3rd party supplies and demand review for third party customers. You will act as competent counterpart between assigned customers and various functions to guarantee high customer service level. You will lead and support complex projects within Order Management function and participate in cross functional projects. You will be responsible for continuous improvement and achievement of operational excellence in terms of quality, cost and compliance and act in accordance with legislation, internal regulations, good practices, and business objectives.

Your Key Responsibilities

Your responsibilities include, but not limited to:

• Monitor and maintain correct system transactions related to order management processes and according to defined business cases, including the up-to-date order status
• Provide guidance and assist assigned customers for returns, write-off’s, rebates, and credit/debit notes according to the established SOPs and guidelines and perform relevant system bookings in a timely manner taking into consideration month-end, quarter-end, and year-end financial timelines.
• Act as single point of contact for escalation issues for your assigned customers, influencing and connecting relevant stakeholders to speed up (system) issue resolution.
• Facilitate communication of intercompany customers and suppliers to guarantee a high level of customer service
• Drive and maintain close relation and involve other functions (Life Cyle Management, Quality Assurance, Supply Chain, Finance, Artwork, Logistics) to ensure regulatory and quality compliant product supply.
• Strive for constant process and performance improvement by actively participating in cross-functional initiatives.
• Oversee day-to-day operations for specified business cases & drive best practice sharing for the team
• Participate global projects, represent SC in the respective governance bodies
  
  

What You Will Bring To The Role

• Minimum 5 years of experience in Supply Chain role or another relevant field.
• University degree in Supply Chain Management, Business Administration, Industrial Engineering or other relevant field.
• Fluent in written and spoken English.
• Knowledge of Microsoft Office & SAP
  
  

 

You’ll Receive

Employment at the most reputable employer in Slovenia offers Competitive salary, Annual bonus, Flexible working schedule, tailored to your needs, possibility to work from home, Pension scheme, Employee Recognition Scheme, Expanded program for the promotion of health in the field of physical, mental and social well-being (Energized for Life), Unlimited learning and development opportunities. 

 

Possible job locations: Slovenia (Ljubljana), Spain (Madrid)

 

We offer permanent contract with 6-month of probation period. You are kindly invited to submit your application in English language, including CV, by 17.9.2025

 

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment To Diversity & Inclusion

Sandoz is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve. 

 

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Višji skrbnik naročanja bo prevzel razširjeno raven odgovornosti in podpore timu za nemoteno izvajanje transakcij med kompleksnimi medpodjetniškimi in zunanjimi strankami ter ustreznimi dobavitelji. Skrbel bo za pravilno nastavitev sistema za oskrbo znotraj skupine in oskrbo tretjih strank ter za pregled povpraševanja. Deloval bo kot kompetenten sogovornik med dodeljenimi strankami in različnimi funkcijami z namenom zagotavljanja visoke ravni storitev za stranke. Vodil in podpiral bo kompleksne projekte znotraj funkcije upravljanja naročil ter sodeloval v medfunkcijskih projektih. Odgovoren bo za nenehno izboljševanje in doseganje operativne odličnosti na področju kakovosti, stroškov in skladnosti ter bo deloval v skladu z zakonodajo, internimi predpisi, dobrimi praksami in poslovnimi cilji.

Vaše Ključne Odgovornosti

• Spremljanje in vzdrževanje pravilnih sistemskih transakcij, povezanih s postopki upravljanja naročil, v skladu z opredeljenimi poslovnimi primeri, vključno z ažurnim statusom naročil.
• Nudenje usmeritev in pomoči dodeljenim strankam pri vračilih, odpisih, rabatih ter izdaji dobropisov in bremenopisov v skladu z veljavnimi SOP-ji in smernicami ter pravočasno izvajanje ustreznih knjiženj v sistemu ob upoštevanju finančnih rokov.
• Delovanje kot enotna kontaktna točka za eskalacije pri dodeljenih strankah, povezovanje in vplivanje na ustrezne deležnike za pospešeno reševanje (sistemskih) težav.
• Omogočanje komunikacije med medpodjetniškimi strankami in dobavitelji za zagotavljanje visoke ravni storitev.
• Vzpostavljanje in vzdrževanje tesnega sodelovanja z drugimi funkcijami za zagotavljanje skladne in kakovostne oskrbe z izdelki.
• Aktivno sodelovanje v medfunkcijskih pobudah za nenehno izboljševanje procesov in uspešnosti.
• Nadzor nad vsakodnevnim poslovanjem za določene poslovne primere ter spodbujanje izmenjave najboljših praks v timu.
• Sodelovanje v globalnih projektih in zastopanje oskrbovalne verige v ustreznih upravljavskih telesih.
  
  

Vaš Doprinos k Delovnem Mestu

• Najmanj 5 let izkušenj na področju oskrbovalne verige ali sorodnem področju.
• Univerzitetna izobrazba s področja upravljanja oskrbovalne verige, poslovne administracije, industrijskega inženirstva ali druge ustrezne smeri.
• Tekoče znanje angleškega jezika v pisni in ustni obliki.
• Znanje Microsoft Office in SAP.
  
  

Kaj Nudimo

Zaposlitev pri najuglednejšem delodajalcu v Sloveniji vam prinaša konkurenčen plačni paket, letni bonus, fleksibilen način dela z možnostjo prilagajanja urnika in delom od doma, pokojninsko shemo, shemo nagrajevanja in priznanja dosežkov, razširjeni program promocije zdravja na področju telesnega, duševnega in družbenega počutja (Polni življenja) ter dogodke, neomejene priložnosti za učenje in razvoj.

Možne lokacije dela: Slovenija (Ljubljana) , Španija (Madrid)

 

Z izbranim kandidatom bomo sklenili delovno razmerje za nedoločen čas s poskusno dobo 6 mesecev.

 

Prijave z življenjepisom v angleškem jeziku lahko oddate najkasneje do 17. 9. 2025 preko spletne povezave. 

 

Zakaj Sandoz in Lek?

Generična in podobna biološka zdravila so hrbtenica svetovne industrije zdravil. Pri zagotavljanju več kot 900 milijonov terapij s Sandozevimi zdravili bolnikom po vsem svetu, sodeluje 20.000 ljudi več kot 100 narodnosti. Na ta dosežek smo ponosni, a si želimo še več!

Z naložbami v nove razvojne zmogljivosti, najsodobnejše proizvodne lokacije, nove pridobitve in partnerstva imamo priložnost oblikovati prihodnost Sandoza in Leka ter še večjemu številu bolnikov omogočiti trajnostni dostop do cenovno ugodnih in visokokakovostnih zdravil.

Naša zagon in podjetniški duh temeljita na odprti kulturi sodelovanja, katere srce so naši talentirani in ambiciozni sodelavci ter sodelavke. V okolju, kjer je raznolikost dobrodošla in kjer se spodbuja osebna rast, imajo v zameno za uporabo svojih znanj, možnost v celoti izkusiti delo v agilnem in povezovalnem okolju in z možnostjo fleksibilnega in hibridnega dela razvijati svojo kariero.

Prihodnost je v naših rokah! 

Predani Smo Raznolikosti In Vključenosti

Sandozse zavzema za raznolikost, enake možnosti in vključenost. Prizadevamosi za oblikovanje raznolikih timov, saj ti predstavljajo naše bolnike in skupnosti, ki jih oskrbujemo.  

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