Global Product Support Manager, Epiroc

Join Epiroc as Global Product Support Manager – Drilling Tools Solutions

Do you want to be part of a global team setting new standards for technical support in the mining and construction industry? At Epiroc, we are seeking a motivated and experienced Global Product Support Manager for our Tools Division. This is a unique opportunity to lead an international team, develop efficient support structures, and strengthen our position as the leading productivity partner in the industry.

Join us as we accelerate the transformation!

Your mission

As the Global Product Support Manager for Drilling Tools Solutions (DTS), you will lead a team of product support specialists who provide top-tier technical support worldwide. You will be responsible for the DTS portfolio, which includes DTH, Rotary, and Raise Boring tools, ensuring they meet the highest standards and deliver on our brand promise. This key role involves working cross-functionally and globally to create consistent processes, enhance knowledge sharing, and drive continuous product improvements.

Key responsibilities:

• Lead and Develop Team: Guide an international team, fostering collaboration and continuous growth.
• Ensure Product Performance: Maintain a database for product benchmarking and analyze drilling data.
• Provide Technical Expertise: Act as the main technical resource for teams and customer centers.
• Drive Training Initiatives: Develop training to maintain technical competence.
• Oversee Warranty Analysis: Review claims and identify trends to enhance products.
• Enhance Communication: Build relationships and ensure clear communication with stakeholders.
• Support Product Development: Offer technical feedback during product testing.
• Maintain Documentation: Oversee creation of technical documentation for shared access.
  
  

Your profile

We are seeking a candidate with at least 5 years of leadership experience in a global setting, ideally in a similar company, and 10+ years of hands-on experience with drilling technology and industry. A solid technical foundation is essential, with the ability to lead comprehensive root cause analyses and conduct deep technical discussions.

Our ideal candidate is proactive, safety-focused, and motivated by continuous improvement. They demonstrate inclusive leadership, thriving in multicultural environments and respecting diverse perspectives. Problem-solving and innovation come naturally to them, with a data-driven, solution-focused approach. With strong English communication skills and ideally additional language capabilities, they are also a trusted relationship builder who can influence and collaborate with stakeholders effectively.

Location and travel

This position can be located at USA (Garland, Fort Loudon) or in Sweden (Fagersta, Örebro, Stockholm). Travel is required for this role.

Life at Epiroc

By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled and helpful colleagues who live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different nationalities! In addition to the fact that we have a culture that is characterized by development combined with having a good balance between work and leisure, there are some things that makes us a little extra proud to work at Epiroc:

• Global career opportunities
• Epiroc University, for your own competence development
• Community involvement
• Benefits package, which amongst other things include flexible working hours and bonus.
  
  

Application and contact information

We encourage you to submit your application through our online career site as soon as possible, but no later than 2024-11.30. Applications will be reviewed on a rolling basis, and the position may be filled before last application date.

We are committed to a thorough recruitment process, including interviews, reference checks and assessments. To ensure a safe working environment, we conduct identity checks and drug and alcohol screening. Our process is designed to be fair and inclusive; you can expect transparent communication and a balanced evaluation of your skills and experience.

For questions about the position, please contact:

Hiring Manager, Floris Timmers, VP Business Line DTH/ROT/RBE, [email protected]

, [email protected].

Please note that due to regulations, we cannot handle applications received through email. We have already made our choices regarding advertising channels and consulting providers, and kindly request not to be contacted regarding such inquiries.

Epiroc is a global productivity partner for mining and construction customers, and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, had revenues of more than SEK 60 billion in 2023, and has around 18 200 passionate employees supporting and collaborating with customers in around 150 countries. Learn more at www.epiroc.com.