Digital Product Manager

london 📍 | hybrid 3 days a week | competitive salary + 20% bonus |

at wagamama, food is life 🥢 and we’re here to make every bite count. with over 165 restaurants across the UK (and growing fast) we’ve been dishing up vibrant, fresh asian inspired flavours since ‘92. it’s all about good food, good vibes, and good company 🍜🔥

were looking for a digital product manager/ digital performance manager to join us on our journey 🌱 ready to dive in and stir things up?

what we need |

an experienced performance specialist to define and develop our 3 year and in year web / app customer experience aligned to business goals. you will ensure our digital products: web and app (outside of loyalty proposition) wow the connected fusion foodie of today and tomorrow creating the most magical experience possible seamlessly connecting the on and offline world. you will play a pivotal role in the development and execution of innovative digital strategies to drive best in industry conversion and reviews / ratings for our digital products

what you’ll do |

website CX + app XC owner

• own the website + app and the customer experience delivered
• leverage customer / web / app analytics to optimise web/ app performance including leading test and learn trials
• develop, maintain and update website content + app content (outside soulclub)
• lead CRO & SEO for wagamama
• work in partnership with loyalty manager to ensure soul club shows up on the app in the way desired by the CRM & loyalty team
• develop and implement plans to ensure best in class app ratings

web and app customer led development roadmap

• define customer back the 3 year prioritised web & app roadmap, assess commercial benefit (ease / scale) alongside customer need and lead the business requirement briefing for app and web into the technical / IT team for delivery

commercial + partner management

• manage key business partners related to the web and app such as Yext, open table managing annual contract and QBR / MBR cycles
• P&L responsible for web and app (outside of loyalty)
• accountable for group bookings commercial delivery and CX on our digital platforms working in partnership with marketing and insight on the wider group proposition
• Gift card owner, managing the day to day and ensuring a rich customer experience

what you’ll need |

• 3-5 years experience in digital product or CRO management across both website and apps, ideally in retail, hospitality, leisure or equivalent environments
• customer centric, highly analytical mindset and deep understanding in web analytics
• broad digital skill set including deep technical and data expertise
• proven experience of leading, developing and scaling web and app for customer and commercial benefit in another business
• well connected in the industry and able to bring to the table new innovations that drive value
• Commercially strong with good understanding of the levers to pull to deliver profitable sustainable growth
• strengthen in partnering with technical and IT knowing how to get two functions to work as one for the benefit of the customer with excellent communication skills and ability to present to a wide range of audiences
• compliance awareness with sound knowledge of gdpr and data privacy best practices

who you’ll be working with |

• CMCO& Marketing Director
• CTO & Digital / tech Director
• CRM & Loyalty team
• strategy & insights team
• Marketing & Creative team

what’s in it for you |

• competitive salary + 20% bonus potential
• flexible hybrid working (with option to work + eat from one of our restaurants!)
• come as you are culture, with modern offices, fresh fruit and soft drinks
• £200 monthly wagamama food allowance — enjoy all your favourite dishes on us!
• private healthcare
• 3% pension contribution
• 25 days holiday plus bank holidays
• + further discounts across retail, hospitality & leisure — perks that make life sweeter
• Supporting you every step of the way! family-friendly pay: 26 weeks full pay + 13 weeks half pay for expectant or adopting parents

nothing brings people together like great food. no matter where you’re from or who you are, you’ve got a seat at our table | because food is the ultimate connector, and here everyone belongs