Senior Client Relationship Manager

About the role

As a Senior CRM Manager at Wallester, you will be responsible for managing and growing relationships with the most strategic and high-value clients in our Wallester Business portfolio. This role requires a deep understanding of client needs, strong commercial insight, and the ability to operate as a trusted advisor and growth partner.

You will take full ownership of complex accounts, lead high-impact initiatives, and proactively drive long-term value for both the client and Wallester. The position combines strategic portfolio management, commercial development, and cross-functional coordination to ensure exceptional service and sustainable growth.

Responsibilities

• Ensure the timely and successful delivery of solutions that meet client needs and business objectives
• Build and maintain strong, long-term relationships with business clients and partners
• Serve as the primary point of contact for all matters related to client account management
• Proaсtively manage and expand the client portfolio through strategic engagement and relationship development
• Conduct regular outreach to existing clients to ensure retention, satisfaction, and identify upsell opportunities
• Analyze client activity and identify areas for improvement, optimization, or potential growth
• Handle complex client requests and manage issue escalations or delegations effectively
• Collaborate closely with internal departments to deliver a seamless and efficient client experience
• Prepare and maintain weekly, monthly, and quarterly reports for internal stakeholders
• Operate independently, managing tasks and priorities in a fast-paced, client-centric environment

Requirements

• A bachelor's degree or higher in Business/Economics/Sociology/Law, or a related field
• A minimum of 3 years of successful experience in client account or relationship management
• High emotional intelligence and excellent interpersonal skills
• Proven ability to communicate effectively with large international corporations
• Strong independent thinking and self-starter mentality
• Exceptional communication skills, both written and verbal
• Ability to communicate across all organizational levels, from technical personnel to senior management
• Formal presentation and negotiation skills
• Excellent organizational skills and attention to detail
• Strong decision-making and problem-solving abilities
• Fluency in English (both written and spoken) is mandatory; additional languages are a plus

Company offers:

• Competitive salary
• Career opportunities
• Medical Insurance upon the completion of the probationary period
• Supportive and caring Leadership
• A modern office in the center of Tallinn
• A chance to work as part of a highly motivated and talented team
• Referral program
• Stebby
• Team building and Company Events
• Free parking