Information Technology Specialist

Job Summary:

We are seeking a skilled and customer-focused IT Desktop Support Specialist to provide technical support to internal users. You will be responsible for troubleshooting hardware, software, and network-related issues, managing desktop and laptop systems, and ensuring optimal workstation performance across the organization.

Key Responsibilities:

• Provide first- and second-level support to end-users via phone, email, chat, or in-person.
• Install, configure, and maintain desktop and laptop computers, printers, scanners, and mobile devices.
• Troubleshoot hardware and software issues on Windows and macOS platforms.
• Manage user accounts, permissions, and password resets in Active Directory and other systems.
• Assist with setup and support of video conferencing tools and office equipment.
• Maintain inventory of IT equipment and software licenses.
• Log, track, and resolve support tickets using a helpdesk or ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Perform system imaging, data backup/restoration, and deployment of devices.
• Collaborate with other IT teams to resolve escalated issues or implement new technologies.
• Educate users on best practices and security awareness.

Required Qualifications:

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1–3 years of desktop support or technical support experience.
• Proficiency with Windows 10/11, macOS, Microsoft Office 365, and common business applications.
• Familiarity with Active Directory, Exchange, basic networking (DNS, DHCP, TCP/IP), and remote access tools (e.g., RDP, TeamViewer).
• Experience supporting mobile devices (iOS, Android) and MDM solutions (e.g., Intune).
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

Preferred Qualifications:

• IT certifications such as CompTIA A+, Network+, Microsoft MTA/MCSA, or similar.
• Experience with ITIL practices or ITSM tools.
• Knowledge of scripting or automation (e.g., PowerShell, Bash) is a plus.
• Familiarity with cloud environments (Azure, Google Workspace).