Project Manager

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit www.ltimindtree.com.

Role Project Manager

Experience 7-11 Years

Location Canada

Technical Skills Primary

7-11 years of experience in IT Project Management or Production Support Management

Strong knowledge of ITIL processes Incident Problem Change

Experience with ticketing tools ServiceNow JIRA or similar

Ability to work with cross functional teams infra DBAs monitoring app dev

Knowledge of DevOps CICD pipelines not hands-on but conceptually

Technical Skills Secondary Nice to have NOT MANDATORY

Cloud Azure Understanding of resource groups VMs storage networking identity management

Datadog monitoring Ability to interpret dashboardsalerts

Soft Skills

Strong project management and stakeholder coordination experience

Experience in setting up and managing production support teams

Design a structured production support model L1 L2 L3 and escalation paths

Define the roles and responsibilities within the support team

Establish SLAs KPIs and key success metrics for support efficiency

Document the incident management Change management and escalation process for all levels

Collaborate with stakeholders to define requirements for the support platform eg ticketing system monitoring tools knowledge base

Define a cutover plan to transition from project implementation to steady state support

Manage the hyper care phase ensuring rapid incident resolution and knowledge transfer

Identify opportunities for process improvements automation and proactive monitoring

Ensure business analysts BAs are integrated into L2 support for business related clarifications

Coordinate with vendors internal IT teams and business units to ensure smooth execution

Ensure a feedback loop is in place to continuously improve support processes

Communicate project status risks and dependencies to leadership and stakeholders

Organize regular governance meetings and track action items

3 qualifying questions from the practice for each role for TA to qualify the candidates for L1

1 Do you have experience managing end to end IT projects onsite including coordination with cross functional teams and stakeholders

2Have you worked with project management methodologies such as Agile Waterfall or Hybrid and used tools like JIRA MS Project or similar

3Can you share an example of how you have handled project risks dependencies or escalations while working onsite with clients or internal teams