Project Manager

This role will oversee end-to-end Project Management and operations for Computer Hardware (Laptop/Desktop) business via Inbound/Outbound/Chat Inside Sales. This role requires expertise in Telesales, ensuring seamless execution and continuous process enhancements to drive sales outcomes.

Role & Responsibilities:

• Manage Inbound, Outbound & Chat processes for Inside Sales, ensuring efficiency and performance.
• Lead and mentor a team of Inside Sales Representatives, driving productivity and engagement.
• Conduct call listening, team coaching, and triangulation calls to enhance service quality.
• Manage sales pipeline and drive ROI, ensuring alignment with business objectives.
• Coordinate with internal teams (Training, HR, Tech, etc.) for seamless operations.
• Conduct weekly cadence meetings with internal and external stakeholders.
• Ensure partner engagement & management for business growth.
• Define and track daily, weekly, and monthly targets for the team.
• Own P&L responsibility for the program, ensuring profitability and efficiency.
• Continuously enhance processes and strategies for improved sales performance.

Required Experience & Skills:

• Industry Experience: Proven track record in sales management, telesales, or contact centre leadership in the computer hardware industry.
• Minimum 10+ years of experience where 7+ years of experience into BPO industry and has managed b2b inside sales process.
• Leadership & Motivation: Ability to train, inspire, and drive Inside Sales teams to achieve targets.
• Customer Service Excellence: Strong focus on client satisfaction and relationship management.
• Communication: Fluent in English & Hindi, with excellent interpersonal skills.
• Technical Knowledge: Solid understanding of Laptop/Desktop products & solutions.

Qualifications

• Bachelor's Degree or equivalent experience
• Strong business acumen in project planning and management
• Strong verbal, written, and organizational skills