Software Engineer II

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Azure provides the foundational platform that enables this mission, and at its core lies the Global Azure Optical Network. Our team is dedicated to operational excellence in managing and automating this expansive optical network, which powers all Microsoft services, including Azure cloud infrastructure, global GPU-driven workloads, and critical internet connectivity for millions of users worldwide.

As a Software Engineer your role is pivotal. You will directly contribute to the automation and operational management of one of the largest and most sophisticated fiber-optic networks in the world. This network supports everything from cloud services and AI workloads to Microsoft’s core offerings such as Teams, Xbox, Office, Bing, and Azure AI models including OpenAi. You will specifically focus on developing and deploying advanced AI agents and platforms that automate global datacenter fiber operations, fiber maintenance processes, repairs, hardware diagnostics, and recovery from network failures. Your work will directly influence how efficiently and reliably Azure's optical infrastructure scales to meet exponentially increasing global demands.

We leverage cutting-edge platforms like Temporal and continuously innovate to build powerful AI-driven automation systems. This role offers a unique opportunity for smart, technically ambitious engineers to transition from foundational engineering work into groundbreaking, AI-centric network automation, where your contributions have immediate global impact.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Develops hands-on knowledge of optical networking, including troubleshooting real-world network problems.
• Participates in on-call rotations to manage and operate our software platforms that power the optical network.
• Designs, builds, and optimizes AI agents and develop prompt-based automation strategies for optical network management.
• Contributes to the enhancement and development of the internal AI agent automation platform.
• Designs intuitive interfaces for managing and operating a fleet of AI agents, ensuring scalability and ease of use.
• Evaluates and validates that workflows and AI agent scenarios comprehensively resolve operational issues, directly improving customer experiences.
• Collaborates effectively with software engineers and operations teams to write robust, maintainable code and continually enhance automation systems.
  
  

Qualifications

Required Qualifications:

• Bachelor's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, Python, Java, C#, or Go.
• OR equivalent experience.
• Technical experience in software engineering, network engineering, service engineering, or systems engineering with coding in Python, Rust, C, or Go.
  

Other Qualifications

• Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  

Preferred Qualifications

• Master's Degree in Computer Science or related technical field AND technical engineering experience with coding in languages including, but not limited to, Python, Java, C#, or Go.
• OR equivalent experience.
• Experience with AI agent platforms, Temporal workflow orchestration, or similar automation frameworks.
• Experience or interest in optical networking or global network operations.
• Experience with cloud services such as Azure, AWS, or GCP.
  

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.