Digital Transformation & Excellence Program Manager - Europe

What We’re Looking For

To strengthen digital transformation across our European operations, Orange is launching a Digital Excellence Center (DEC)—a newly created initiative aimed at enhancing and harmonizing digital customer journey solutions across Europe (portal, e-shop, MyOrange, KYC, campaign and commerce management, etc.).

This is a strategic, high-impact role, as the DEC’s scope is still being defined. You will play a central part in shaping its mission, identifying high-value opportunities, and turning shared digital ambitions into real results. This initiative has been endorsed by CIOs across our six European countries, who expect it to drive measurable value.

What You’ll Be Doing

• Build and lead the DEC initiative across Europe, engaging CIOs and local representatives in six countries
• Define, assess, and prioritize digital initiatives (e.g., campaign management, MyOrange, eShop, KYC, eSIM, audience management, product & offer catalog, chatbots, etc.)
• Identify areas where knowledge, skills, and solutions can be mutualized to deliver more standardized and efficient digital IT solutions
• Deliver studies, prototypes, and actionable recommendations addressing local and regional challenges
• Identify and engage key experts within countries, Orange Group, and OIDIS to support project execution
• Foster strong collaboration across affiliates, promoting open exchange of best practices and lessons learned
• Support countries’ IT teams with the definition, management, and execution of strategic digital objectives
• Drive transformation projects by actively supporting business and technical teams
• Lead specific workstreams related to defined topics within the DEC scope
  
  

What You Need To Know/have

• Proven technical and business expertise in digital IT domains (e.g., e-shop, KYC, campaign management)
• Strong understanding of Orange’s business context and customer journey challenges.
• Demonstrated leadership and strategic thinking abilities in a multi-country, multicultural environment
• Excellent communication, influence, and negotiation skills
• Strong project and time management capabilities
• Ability to analyze complex issues, synthesize findings, and present actionable insights clearly
• High standards of integrity, autonomy, and rigor
• Skilled with tools such as Microsoft Project, Visio, Excel, and PowerPoint
  
  

Key Competencies

• Leadership and results orientation
• Customer and service mindset
• Strategic planning and execution
• Communication and influence
• Problem-solving and negotiation
• Cross-cultural collaboration
  
  

What We Offer

• Performance Bonuses – based on your results & the company’s;
• Electronic Meal Tickets;
• Medical & Life insurance for you - facilities for your family, too;
• #WFH & Flexible hours;
• Professional GSM subscription;
• Personal GSM subscription, also [because we believe in communication!];
• Special grants on Smartphones & devices; discounts for Orange products & services;
• Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring;
• Wellbeing Programs – we support your Zen;
  
  

Orange Services is about bringing together people and technology.

Come & work for a #TopEmployer company. You could be part of an organization where great colleagues and team spirit support your professional development. Apply and let’s have a remote-talk.

At Orange, you can.

We encourage all candidate profiles, regardless of gender, age, race, citizenship, ethnicity, color, language, religion, social origin, genetic traits, sexual orientation, permanent or temporary disability, nationality, political choice, social category or social origins, situation or family responsibility, belonging to a disadvantaged category, membership or trade union activity.