We are seeking an experienced and driven Digital Project Delivery Manager to join the team of our client, one of the largest semi-governmental organisations in Dubai.

The Digital Project Delivery Manager will play a key role in delivering innovative digital initiatives that enhance operational efficiency and transform the customer experience. Working at the heart of a large-scale Digital Guest Experience programme, this role acts as the bridge between business, technology, and guest experience teams — ensuring that digital products and services are delivered efficiently, effectively, and to the highest standards.

This is a 24-month contract.

Key Responsibilities:

• Lead the end-to-end delivery of digital projects, from planning and scoping through to launch.
• Drive agile practices across delivery teams, facilitating ceremonies and removing blockers.
• Act as the primary contact for stakeholders, business leaders, and external vendors.
• Oversee user acceptance testing (UAT), ensuring compliance with quality and regulatory requirements.
• Collect and incorporate customer feedback to improve digital touchpoints.
• Monitor risks, issues, and interdependencies across multiple workstreams.
• Track and report on delivery performance, driving continuous improvement.

Qualifications & Experience:

• Bachelor’s degree in Digital Media, Computer Science, IT, Business, or a related field.
• 7–10 years’ overall experience, with at least 5 years in digital project delivery or transformation.
• Proven track record in customer-focused industries such as aviation, travel, retail, hospitality, or technology.
• Strong background in end-to-end digital delivery across apps, websites, and platforms.
• Hands-on experience with Agile methodologies (Scrum, Kanban, SAFe) and tools such as Jira, Confluence, and Azure DevOps.
• Familiarity with UX, customer journey mapping, data-driven decision-making, and vendor management.
• Professional certifications such as PMP, PRINCE2, or Agile/Scrum are preferred.

Availability:

• This role is based in Dubai, UAE.

If you are passionate about delivering transformational digital projects that directly improve customer journeys, we would love to hear from you. Please apply with your updated CV and contact details.

We will review applications within 7 working days. Should your profile align with the requirements of the role, one of our consultants will be in touch to discuss the opportunity further and outline the next steps.