Compliance Operations Team Lead
FélixArgentina17 days ago
Full-timeRemote FriendlyManagement, Manufacturing
Track This Job
Add this job to your tracking list to:
- Monitor application status and updates
- Change status (Applied, Interview, Offer, etc.)
- Add personal notes and comments
- Set reminders for follow-ups
- Track your entire application journey
Save This Job
Add this job to your saved collection to:
- Access easily from your saved jobs dashboard
- Review job details later without searching again
- Compare with other saved opportunities
- Keep a collection of interesting positions
- Receive notifications about saved jobs before they expire
AI-Powered Job Summary
Get a concise overview of key job requirements, responsibilities, and qualifications in seconds.
Pro Tip: Use this feature to quickly decide if a job matches your skills before reading the full description.
About Us
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot powered by WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About The Role
As Compliance Operations Team Lead, you will lead the execution of Félix’s compliance workflows and oversee a team of six compliance agents. Reporting directly to the Head of Operations, you will be responsible for ensuring that daily tasks such as KYC verification, transaction reviews, sanctions screenings, and expiry monitoring are performed efficiently, accurately, and in line with our internal service levels.
While Félix’s Chief Compliance Officer and Compliance Manager lead the regulatory strategy and external compliance frameworks, your role is to ensure operational delivery on those standards—keeping users safe, partners informed, and our systems running smoothly. You will be expected to manage your team’s workload, coach for quality, and collaborate cross-functionally to improve tools and processes.This is a hands-on leadership role that combines people management, operational rigor, and a deep understanding of compliance workflows in a high-growth fintech environment.
Responsibilities
What We Offer
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot powered by WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.
We are a hyper-growth Series B company, backed by over $100 million in funding from top-tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, Félix was selected as an “Endeavour Entrepreneur” and was a recipient of the CrossTech Fintech Startups Award. We are a group of extremely talented and dedicated high-performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.
About The Role
As Compliance Operations Team Lead, you will lead the execution of Félix’s compliance workflows and oversee a team of six compliance agents. Reporting directly to the Head of Operations, you will be responsible for ensuring that daily tasks such as KYC verification, transaction reviews, sanctions screenings, and expiry monitoring are performed efficiently, accurately, and in line with our internal service levels.
While Félix’s Chief Compliance Officer and Compliance Manager lead the regulatory strategy and external compliance frameworks, your role is to ensure operational delivery on those standards—keeping users safe, partners informed, and our systems running smoothly. You will be expected to manage your team’s workload, coach for quality, and collaborate cross-functionally to improve tools and processes.This is a hands-on leadership role that combines people management, operational rigor, and a deep understanding of compliance workflows in a high-growth fintech environment.
Responsibilities
- Manage a team of six compliance agents responsible for executing KYC, alert reviews, transaction holds, and expiry monitoring
- Report directly to the Head of Operations and provide regular updates on team performance, risks, and compliance workload
- Ensure SLA adherence, quality standards, and backlog management across all compliance workflows
- Act as the main point of contact between the Operations and Compliance teams to translate regulatory requirements into actionable processes
- Coach and develop team members, ensuring they follow SOPs and maintain high accuracy in their reviews
- Collaborate with Product and Engineering to improve tools, automation, and data visibility
- Flag and escalate suspicious activity or compliance concerns in coordination with the Compliance Manager
- Own and update operational documentation, ensuring that processes evolve in line with regulatory changes
- Identify opportunities to streamline tasks, reduce false positives, and improve turnaround time
- Support new product and market launches by ensuring compliance operations readiness
- Graduate in Business Administration, Law, Industrial Engineering, or a related field
- Fluent in English and Spanish (oral & written)
- 2+ years of experience managing teams in operations, compliance, or risk environments
- Experience with KYC/AML procedures, sanctions screening, and transaction monitoring.
- Strong leadership and coaching skills with experience managing teams.
- Excellent organizational and prioritization abilities.
- Strong analytical mindset and ability to use data for decision-making.
- Experience with G Suite, Slack, Notion, and ticketing/workflow tools (e.g. Zendesk, Asana).
- Process-oriented with a strong eye for detail and quality control.
- Comfortable working in a fast-paced, multi-shift operation.
- Passionate about protecting users while enabling business growth.
What We Offer
- Competitive salary
- Initial stock options grant
- Annual performance bonus
- Health, dental, and vision plans
- Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
- Continuous learning opportunities
- Unlimited PTO
- Paid parental leave
- Empowering opportunities for growth in a dynamic entrepreneurial environment
At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.
Want to learn more about our privacy practices? Check out our Privacy Policy.
Key Skills
Ranked by relevanceReady to apply?
Join Félix and take your career to the next level!
Application takes less than 5 minutes