Key Responsibilities

• Provide onsite diagnosis and resolution of desktop/mobile hardware and software issues.
• Install, configure, test, and maintain end-user devices to meet company standards.
• Conduct performance upgrades and data transfers, ensuring a personalized end-user experience.
• Manage and respond to support tickets, calls, and emails related to IT issues.
• Prepare IT equipment for new employee and contractor onboarding, ensuring readiness on Day 1.
• Document incidents, repairs, and equipment changes accurately.
• Collaborate with third-party vendors for service and maintenance.
• Support video conferencing systems and troubleshoot related issues.
• Maintain IT inventory and ensure asset tracking accuracy.

Required Qualifications

• 2+ years of hands-on experience in IT Desktop Support, ideally in a global enterprise environment.
• Fluency in English (written and spoken).
• Degree in Information Technology or related field (or equivalent experience).
• Strong skills in supporting Windows 11, x86/x64 platforms, Apple iOS, and Android.
• Proficient in diagnostic utilities and applications such as SCCM, MFA, VPN, and endpoint protection tools.
• Experience with Mac OS X and JAMF is required.
• Solid understanding of customer support best practices and service delivery standards.
• Ability to work independently and collaboratively in a distributed, multicultural team.
• Experience managing vendor relationships and service contracts.

Preferred Skills & Certifications

• CompTIA A+ Certification
• Recent Microsoft Certification
• Familiarity with Video Conferencing systems (Zoom, Teams, etc.)
• Experience in onboarding processes for new hires and contractors