Software Developer – Support – Fintech

Software Developer – Support – Fintech

Calling highly motivated, bright candidates who are looking for a career at an exciting award winning FinTech firm!

Company: Wealth Dynamix

Role: Software Developer – Support – Fintech

Location: Vilnius

Start Date: October 2025

Would you like to join one of the fastest growing FinTech firms in Europe? We are looking for an analytical self starter with experience in Software Development - Support. If you are passionate about digital transformation and keen to learn about delivering the market leading Client Lifecycle Managing solution to the Wealth Management industry? apply now!

Who are we?

• Wealth Dynamix helps to relieve the burden client management issues for wealth management and private banking firms with innovative technology.
• We provide Relationship Managers with a multi-award winning digital Client Lifecycle Management (CLM) platform, offering 360-degree access to their client.
• We are a global leader in end-to-end CLM, Wealth Dynamix has offices and clients in three continents with headquarters in the UK.

What is the role?

A Developer in Support at Wealth Dynamix has expertise in both frontend and backend development to provide comprehensive technical support to clients. The Support Analyst plays a critical role in resolving client issues, ensuring smooth operation of systems, and collaborating with the development team on technical solutions. As a full-stack developer, you may not need to master every aspect of front-end and backend development, but a strong understanding of both is essential to effectively support and troubleshoot issues raised by clients.

Responsibilities:

• Client Support: Collaborate with clients and developers to investigate, test, and develop solutions to resolve issues efficiently, ensuring client satisfaction and adherence to service level agreements (SLAs).
• Ticket Management: Analyse and resolve JIRA and Zendesk tickets raised by clients, whether they involve bug fixes, change requests, or client inquiries. Ensure timely and clear communication of updates to clients.
• Technical Solutions: Provide technical support for issues involving C#, .Net, JavaScript, Angular, JSON, and SQL while working with MS Dynamics CRM to troubleshoot and develop workarounds for complex problems.
• Client Communication: Clearly communicate with clients about whether requests or issues are billable and gain necessary approvals when needed.
• Urgent Issue Resolution: Show flexibility in accommodating urgent client issues and ensure that they are managed efficiently.
• Continuous Improvement: Identify areas for self-improvement and work toward achieving personal and team targets that enhance productivity and service delivery.
• On-call & Out of Hours Work: To support clients in various time zones.

Why should you apply?

• This is a fantastic opportunity to work in a growing FinTech environment with excellent career progression available.
• With a global client base the role offers an opportunity to experience a wide variety of digital transformation projects – each with their own unique requirements and opportunities.
• We take career progression seriously, with investment into the WDX Academy for new and existing employee learning and development.
• You will learn a lot with exposure to multiple complex client needs.

Who is best suited to this role?

• Technical Expertise: Strong knowledge of C#, .Net, JavaScript, JSON, Angular, and SQL is essential, with hands-on experience working with MS Dynamics CRM a benefit.
• Client Interaction: Ability to work directly with clients to investigate, troubleshoot, and resolve issues, maintaining a professional and empathetic approach.
• Organizational Skills: Demonstrated ability to manage multiple priorities and deadlines while maintaining focus and attention to detail.
• Problem Solving & Flexibility: Strong analytical and problem solving skills, with the ability to adapt to urgent client needs and deliver timely solutions.
• Excellent Communication: Outstanding verbal and written communication skills, capable of clearly explaining complex technical concepts to clients and internal teams.
• Team Collaboration: Ability to support Seniors and colleagues while fostering a collaborative and productive working environment.
• Self Motivation & Initiative Initiative :Proactive in identifying areas for personal growth and improving team productivity. Willingness to take the initiative and ownership of tasks.
• Maintain the security of systems, data, and people by adhering to company security policies and proactively reporting vulnerabilities.

We believe we offer career defining opportunities and are on a journey that will build awesome memories in a diverse and inclusive culture. If you are looking for more than just a job, get in touch.