IT Support Specialist
Brayton GlobalLuxembourg17 days ago
Full-timeInformation Technology
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We are looking for a versatile IT Support Specialist to join our team and work on-site for one of our key clients in Luxembourg.
Key responsibilities
- Provide Level 1 and Level 2 IT support to end users
- Assist with desktop, laptop, smartphone, and tablet troubleshooting
- Support users with video conferencing tools and collaboration platforms
- Diagnose, analyze, and resolve incidents while tracking them in the system
- Participate in PC setup, configuration, and installation
- Draft and maintain technical documentation and knowledge base articles
- Collaborate with system administrators and database administrators on operational tasks
- Perform application testing and administration when required
Required Skills & Experience
- Minimum 3 years of experience in IT on-site support
- Strong knowledge of Windows environments and MS Office Suite
- Good understanding of mobile platforms (iOS, Android)
- ITIL V4 Foundation Certified
- Fluent in English and French
Key Skills
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