Role - People Operations Specialist - Human Resource

Location - Amsterdam

Type - Contract

Mode - Hybrid

Job Summary

Human Resource support for employees and managers for an assigned region/country/function. Responsible for providing a positive employee experience through effective resolution of queries and facilitating the processes relating to the employee journey from Hire to Termination, with the exclusion of recruitment activities. In providing the People administration, the Specialist People Operations contributes to a solid People foundation for both internal and external parties. In providing first line communication to employees in a customer-focused manner, the Specialist People Operations contributes to the employee experience for their region(s) or country (countries) supported

Key Responsibilities

Administer a wide variety of personnel policies and processes -including all document management Ensure the processes, procedures and documents are up-to-date and aligned with current local employment law and legislation Complete people processing procedures such as contract/offer management, absences (tracking, reporting, and validating, employee data changes Maintain and administer the company’s global HR system and tools Document all internal queries according to standard operating procedures Maintain records and employee files Coordinate actions, such as ensuring valid work permit documents and ensuring correct contract and document management regarding personnel changes Prepare and coordinate the actions around Payroll change reports and audits according to pre- agreed timeline Explain regulations, policies, or procedures to employees and managers Respond to written and verbal inquiries from a variety of internal and external sources for the purpose of resolving problems, providing information and/or referring to appropriate personnel and/or identifying the relevant issues and recommending or implementing a remediation plan Provide feedback and input to Business Partners on the employee handbook and HR systems Maintain employee bulletin boards, online libraries and regular communication Organize and support coordination of regional / country People company events such as health fairs or Ask.HR days Troubleshoot by using various systems and by speaking to various stakeholders in the company to ensure the employees' needs are met and that processes are optimized Support onboarding new People Operations Specialist and the onboarding of direct stakeholders regarding the People Operations processes Liaise with country specific stakeholders such as Advisory, Payroll, Recruitment, and other internal support functions and external vendors Responsible for data quality and regular audits ensuring integrity of that data Support various People initiatives, projects and procedures, including implementation and communication

Working knowledge of People database systems, preferably Workday Excellent English written and spoken skills Computer skills (SAP, Workday, MS Office, Google Suite) Basic knowledge of local labor law preferred Good communication skills Accuracy and eye for detail Customer focus Communication Focus on results Adaptability Multi-tasking Analytic eye - seeing bigger picture Stress tolerance Problem-solving Data and analytics