Support Engineer

Hello Network!

I hope you're well today,

We are currently recruiting for a Support Engineer (Intune expertise) to work for our client onsite in Gothenburg, Sweden:

Responsibilities and Duties:

• Monitor, handle, and follow up support cases.
• Service and support on client installations, workstations, miscellaneous IT equipment.
• Package and Deploy applications, updates, and operating systems to client devices.
• Monitor and troubleshoot issues related to client management.
• Develop and implement policies and procedures to ensure the security and integrity of the client environment.
• Collaborate with other IT teams to ensure seamless integration and support.
• Develop management standards, management plans and procedures.
• Arrange training of IT staff and business key users
• Conduct business intelligence and see if any new features could be of use for the customers.
• Help to Educate 1st and 2nd line in advance troubleshooting in related areas.
• Help to educate 3rd line within Intune area.
• Proposes/agrees interfaces with change management, problem management and release management.
• Work closely with end users and IT teams to understand problems and needs

Qualifications:

• Qualified to work with Microsoft Azure services with focus on Intune
• Good knowledge of mobile devices and computers in Intune
• Good knowledge of multiple tenants
• Good knowledge of migration from SCCM/Jamf to Intune
• Good knowledge in application management
• Solid experience in supporting commonly known software (MS Office Suite)
• Experience in support IT client hardware and peripherals
• Knowledge in IT Infrastructure
• Knowledge of an agile way of working and ITIL.
• Knowledge of using tools such as Jira, Azure Boards etc.
• Proposes/agrees interfaces with change management, problem management and release management.
• Organized and having good documentation skills
• Strong problem-solving and troubleshooting skills.

If interested, or you know someone that could be, please reach out and we can arrange a time to speak?