D365 CE Techno-Functional Consultant – Solution Architect
Arab SolutionsQatar16 days ago
Full-timeInformation Technology
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Job Description: D365 CE Techno-Functional Consultant – Solution Architect
Role Overview
We are seeking a highly experienced Microsoft Dynamics 365 CE Techno-Functional Consultant / Solution Architect to lead the design, implementation, and optimization of Dynamics 365 Customer Engagement solutions. The role requires deep technical expertise, strong functional knowledge, and proven experience in delivering enterprise-scale CRM solutions.
Key Responsibilities
Role Overview
We are seeking a highly experienced Microsoft Dynamics 365 CE Techno-Functional Consultant / Solution Architect to lead the design, implementation, and optimization of Dynamics 365 Customer Engagement solutions. The role requires deep technical expertise, strong functional knowledge, and proven experience in delivering enterprise-scale CRM solutions.
Key Responsibilities
- Lead the end-to-end implementation and optimization of Dynamics 365 CE (Customer Service, Customer Voice, Field Service).
- Conduct requirement gathering, solution design, and Fit-Gap analysis with business stakeholders.
- Configure workflows, business rules, security roles, Power Automate flows, and data models.
- Customize CRM using JavaScript, C#, .NET, TypeScript, Power FX, and plugins.
- Develop and deploy Power Apps (Canvas & Model-Driven) and extend CRM functionalities.
- Integrate Dynamics 365 with third-party applications (payment gateways, portals, AI solutions).
- Design and manage REST/OData APIs, microservices, Azure Functions, and cloud-native extensions.
- Oversee DevOps pipelines (Azure DevOps, GitHub Actions, Jenkins) for build and release management.
- Implement data migration and ETL processes (SSIS, Data Factory, Data Export Service).
- Ensure compliance with GDPR, security best practices, and governance policies.
- Support user adoption, training, and change management programs.
- Lead projects using Agile (Scrum/SAFe) and Waterfall methodologies.
- 14+ years of IT experience, with 7+ years focused on Dynamics 365 CE & Power Platform.
- Proven expertise in solution architecture, CRM configuration, customization, and integration.
- Strong knowledge of Customer Engagement modules (Sales, Customer Service, Voice, Field Service).
- Skilled in Power Platform (Power Apps, Power Automate, Dataverse, Power BI).
- Proficient in cloud-native technologies (Docker, Kubernetes, Azure Functions, Service Mesh).
- Strong experience in API integration, DevOps, and data migration.
- Excellent stakeholder management, requirement analysis, and project delivery skills.
- Required:
- Microsoft Certified: Dynamics 365 Solution Architect
- Microsoft Certified: Power Platform Solution Architect
- Microsoft Certified Solutions Developer (MCSD)
- Preferred:
- PMP or equivalent project management certification
- Microsoft Certified: Managing Dynamics Implementations
Key Skills
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