Job Title: Network Support Engineer L1 (Dispatch Role)

Location: Onsite (WA/GERALDTON/52 DURLACHER ST/6530)

Contract Details

• Type: Freelance / Contractual
• Duration: 1 Year
• Nature of Role: Dispatch / Adhoc Support (Onsite as per ticket raised by client)
• Project: LAN IT Contract

About the Role

We are seeking a Level 1 Network Support Engineer to provide adhoc dispatch-based support for our client under a 1-year freelance contract. The role involves troubleshooting and resolving issues related to POST+ Terminals and handling multiple hardware/software-related concerns raised by the client. Support will be required whenever a ticket is raised by the client, and timely resolution will be expected.

Key Responsibilities

• Provide onsite Level 1 support for POST+ Terminals (troubleshooting, installation, configuration, and issue resolution).
• Diagnose and resolve multiple terminal-related issues (hardware, software, connectivity, or user-related).
• Attend client sites on a dispatch basis whenever a ticket/request is raised.
• Escalate unresolved issues to Level 2/3 teams or vendor support as required.
• Document activities, ticket resolution steps, and provide timely updates to the client.
• Ensure minimal downtime and smooth functioning of POST+ Terminals and related systems.

Requirements

• 1–2 years of experience in Network/Desktop/IT Support (L1 level).
• Hands-on knowledge of POST+ Terminals troubleshooting.
• Basic understanding of LAN/WAN, routers, switches, and connectivity issues.
• Strong problem-solving skills with ability to follow escalation procedures.
• Ability to work independently and attend onsite calls on adhoc dispatch basis.
• Good communication and customer-handling skills.