Location:  Vilnius, VL, LT

Company:  TELTONIKA

We are looking for a Networking and IoT Engineer to strengthen our ambitious global technical support team in Vilnius, Lithuania. Our team works closely with remote offices across various regions to deliver high-quality support.

Teltonika’s networking solutions business unit develops and manufactures industrial and enterprise connectivity equipment, primarily routers, switches, gateways, and modems. Our networking devices serve clients in the most complex areas of Industry 4.0, Smart City, and Green Energy.

Teltonika provides an opportunity for every ambitious engineer to improve their skills and be part of the technical support to innovative networking devices.

In this role, you will:

• Advise customers on how to use our products within their solutions and resolve challenges related to Teltonika Networks products. This involves communication with both customers and our remote support team via a ticketing platform and online meetings.
• Self-sufficiently resolve technical issues arising from customer's configuration, firmware/software, other sources.
• Prepare documentation for internal and external use (e.g., Teltonika Wiki).
• Act as a key link between Teltonika Networks R&D and other departments or customers, facilitating the resolution of complex technical challenges.
• Hands-on experience with Linux based OS, industrial protocols, various networking services and protocols and occasional 3rd party peripherals.

What we expect from you:

• Good communication skills and etiquette both in speaking and writing.
• Ability and desire to help others.
• Experience in 2nd or 3rd line technical support would be considered an advantage.
• Knowledge in Computer Networking.
• Good English language skills (advanced user level), knowledge of other languages ​​is an advantage.
• Higher or equivalent technical / engineering education.
• Capability of working in a fast-paced environment.
• Ability to form technical documentation.
• Certification in CCNA or similar courses would be considered an advantage.

 What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.
• Interesting and ambitious projects of industrial networking devices.
• Flexible work hours on business days: start your workday anytime between 7:00 and 9:00 AM.
• Place where curiosity is key: here, we share knowledge and learn in training courses, conferences or business trips.
• Dynamic, challenging work environment and cooperation-based internal culture.
• Care about your emotional and physical well-being by offering flexible work schedules and health insurance.
• Company-paid sports activities (basketball, football, volleyball, yoga) and other sports events.
• Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
• Opportunity for solid bonuses when participating in the recommendation program.
• We delight with birthday gifts and rewards on work anniversaries. 
• Office snacks.

 Salary

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from 12 Eur/h up to 15 Eur/h (~2000 Eur - 2505 Eur) pre-tax, depending on your experience and expertise.

*In an employment agreement, we specify and define a fixed (tariff) hourly salary rate before taxes.

If you have questions, do not hesitate to contact our recruitment colleague Mantė Nasyrovaitė, +37066030194, email [email protected]