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Function :
- Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM , applications…
- Determine proper escalation for problems he cannot solve, sets priority
- Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
- Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
- Ensures documentation is up-to-date
- Participates and/or manages technical evolutions and projects
- Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions
- Solves issues in his domain when escalated by Level 1; log all request/incident updates in the ticketing tool
- Train users
Vos compétences
- IT or Industrial Engineer
- Pragmatic, analytical and problem solving skills
- A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders
- Curious and creative, autonomous and dynamic
- Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
- Technical skills and first experience in OBC / IoT / M2M considered as an asset
- Fluent in English and French (German are a plus)
- Technical skills in programming is a real plus (python, javascript, SQL, …)
Avantages
Start: ASAP
Contract: Permanent
Work Place: Rodange, Luxembourg
Send your resume and application letter to Ms. Patricia GUEBEL :
By submitting your application, you give your consent for the collection and processing of your personal data in order to fill a vacancy and/or to be registered in our recruitment pool.
Your application will be treated with all our consideration.
Key Skills
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Join L.E.A.SE. S.A. (Luxembourg Engineering & Application Services) and take your career to the next level!
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