Glow Beauty on Demand
Senior Client Services Manager
Glow Beauty on DemandUnited Arab Emirates16 days ago
Full-timeBusiness Development, Sales
Our client, a leading corporate services provider, is seeking a Senior Manager – Client Services to lead and strengthen long-term relationships with UHNWIs, family offices, and corporate clients. This is a strategic role for a client-centric professional who can ensure seamless service delivery, drive client engagement, and lead a high-performing team.

Key Responsibilities

  • Act as the primary relationship manager for an assigned portfolio of clients, gaining a deep understanding of their business needs and priorities.
  • Serve as the first point of contact for queries, escalations, and service delivery matters, ensuring professional and timely responses.
  • Lead client onboarding processes, ensuring regulatory compliance and smooth integration.
  • Build trusted advisor relationships and proactively identify opportunities to broaden client engagement
  • Oversee delivery of services including company formation, renewals, amendments, residency and visa processing, fiduciary support, and concierge services.
  • Coordinate with internal teams (legal, tax, compliance, operations) to ensure seamless execution of client mandates.
  • Monitor service levels, response times, and deliverables, acting as the escalation point for client issues.
  • Identify additional services to strengthen client relationships and enhance satisfaction.
  • Collaborate with business development and advisory teams to provide tailored solutions.
  • Support initiatives to improve client engagement and retention.
  • Ensure compliance with KYC, AML, and internal regulatory requirements.
  • Review and approve complex onboarding cases with compliance and risk teams.
  • Oversee issuance of engagement letters, invoices, and documentation while maintaining accurate client records.
  • Drive initiatives to digitize workflows and improve operational efficiency.
  • Identify process gaps and implement enhancements in collaboration with leadership.
  • Leverage technology to optimize client service delivery.
  • Lead and mentor the Client Services team, managing workload, performance, and priorities.
  • Provide coaching, training, and guidance to enhance team capability.
  • Foster a culture of accountability, client-centricity, and continuous improvement.

Requirements:

  • Education: Bachelor’s degree in Business, Law, Finance, or related field; certifications in compliance, corporate services, or project management preferred.
  • Experience: 7–10 years in client-facing roles within corporate, professional, or financial services, with exposure to UHNWIs, family offices, and corporates.
  • Strong knowledge of UAE company formation, residency, compliance, and fiduciary services.
  • Proven ability to manage complex client relationships and deliver tailored solutions.
  • Solid leadership and people management experience.
  • Familiarity with CRM systems and digitization initiatives.
  • Exceptional relationship management and communication skills.
  • Highly organized with strong attention to detail.
  • Proactive problem-solver with the ability to manage multiple priorities.
  • Strong leadership, collaboration, and client-first mindset.
  • Proficient in CRM systems and MS Office applications.

If you’re a client-focused leader with the expertise to manage high-value relationships and drive exceptional service delivery, we’d love to hear from you.

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