Lenovo
Manager of IT Project Management
LenovoSingapore16 days ago
Full-timeProject Management, Information Technology
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Cloud Services Operations Manager

Location: [Singapore]

Department: Cloud Shared Services

Reports To: Head of Cloud Shared Services / CTO

Job Type: Full-time

About Our Cloud Shared Services

Our Cloud Shared Services team is a central pillar supporting various business units across the organization. We provide standardized, secure, and highly available cloud infrastructure and platform services, primarily leveraging AWS and Azure, with potential for expansion into other cloud providers. Our mission is to accelerate business innovation by delivering reliable, scalable, and cost-effective cloud solutions, enabling our internal customers to focus on their core competencies.

Position Summary

The Cloud Services Operations Manager will be a critical leader within our Cloud Shared Services team, responsible for the day-to-day operational excellence, stability, and continuous improvement of our multi-cloud (primarily AWS and Azure) environments. This role requires a strong blend of technical expertise in cloud operations, a deep understanding of IT service management (ITSM) best practices, and proven leadership skills to manage a team of cloud operations engineers. The successful candidate will ensure that our cloud services are delivered efficiently, securely, and in accordance with agreed-upon service level agreements (SLAs).

Key Responsibilities

  • Operational Leadership:
    • Lead, mentor, and develop a team of cloud operations engineers, fostering a culture of continuous learning, collaboration, and high performance.
    • Oversee daily operations of our multi-cloud environments (AWS, Azure, and others as applicable), ensuring high availability, performance, and reliability of all cloud services.
    • Implement and enforce operational best practices, standards, and procedures for cloud infrastructure and platform management.
    • Manage on-call rotations and ensure effective incident response and problem resolution.
  • Service Management Performance:
    • Define, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) for all cloud services.
    • Proactively identify and address potential operational issues, performance bottlenecks, and capacity constraints.
    • Drive continuous improvement initiatives to optimize cloud operations, reduce manual effort, and enhance service delivery.
    • Collaborate with internal customers to understand their evolving needs and ensure our cloud services meet their requirements.
  • Incident, Problem, and Change Management:
    • Establish and mature robust incident management processes, ensuring timely resolution and effective communication during outages.
    • Implement and manage problem management to identify root causes of incidents and prevent recurrence.
    • Oversee change management processes for cloud infrastructure and services, ensuring proper planning, testing, and execution to minimize risk.
    • Conduct post-incident reviews (PIRs) and implement corrective actions.
  • Monitoring, Alerting, and Automation:
    • Ensure comprehensive monitoring and alerting systems are in place for all cloud resources and services.
    • Drive automation initiatives using Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation, ARM templates) and scripting (e.g., Python, PowerShell) to streamline operational tasks and improve efficiency.
    • Develop and maintain runbooks and operational documentation.
  • Cost Optimization Governance:
    • Monitor and optimize cloud spending, identifying cost-saving opportunities without compromising performance or reliability.
    • Ensure adherence to cloud governance policies, security standards, and compliance requirements (e.g., ISO 27001, SOC 2, industry-specific regulations).
    • Work closely with finance and procurement teams to manage cloud expenditures.
  • Collaboration Stakeholder Management:
    • Partner closely with architecture, engineering, security, and development teams to ensure seamless deployment and operation of cloud services.
    • Communicate effectively with internal stakeholders, providing regular updates on operational status, incidents, and improvement initiatives.
    • Act as a subject matter expert for cloud operations within the organization.
Qualifications

  • Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; or equivalent practical experience.
  • Experience:
    • 8+ years of progressive experience in IT operations, with at least 3-5 years in a dedicated cloud operations or SRE role focusing on AWS and Azure.
    • 2+ years of experience leading and managing a team of operations engineers.
    • Proven experience with large-scale, highly available, and fault-tolerant cloud environments.
    • Extensive experience with cloud monitoring tools (e.g., CloudWatch, Azure Monitor, Datadog, Prometheus, Grafana).
    • Strong practical experience with Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation, ARM templates).
    • Proficiency in scripting languages (e.g., Python, PowerShell, Bash).
    • Solid understanding of networking concepts (TCP/IP, DNS, VPNs, Load Balancing, Firewalls) in a cloud context.
    • Experience with containerization technologies (e.g., Docker, Kubernetes) is a strong plus.
    • Familiarity with CI/CD pipelines and DevOps principles.
  • Certifications (Preferred):
    • AWS Certified Solutions Architect – Associate/Professional
    • Microsoft Certified Azure Administrator Associate / Azure Solutions Architect Expert
    • ITIL Foundation or higher certification
  • Skills:
    • Exceptional leadership and team management skills.
    • Excellent analytical, problem-solving, and decision-making abilities.
    • Strong communication (written and verbal) and interpersonal skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
    • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
    • Proactive, self-motivated, and results-oriented with a strong commitment to operational excellence.
    • Understanding of financial management related to cloud services (FinOps principles).
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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