Role Description

* Provide swift and professional deskside IT support

* Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions

* Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels

* Utilize the ticket management system to record, update and resolve tickets from the Helpdesk

* Collaborate with other support groups across global locations to help troubleshoot client issues

* Utilize tools for building, monitoring and troubleshooting client devices

* Participate in Disaster recovery testing exercises

* Upholding procedures for logging, reporting, and statistically monitoring desktop operations

* Write technical support and client documentation in form of Knowledgebase articles

* Meet or exceed expected customer service levels

* Other duties as assigned by the Level 2 Support Manager.

Qualifications

* Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.

* Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.

* Windows 11 Migration.

* Hardware / Software Troubleshooting

* Experience with VPN, Soft Phones, Remote Desktop, VDI.

* Asset Tracking / Inventory Management

* Phone and Tablet support (Windows, iPhone, iOS, Android)

* Experience with Ticketing System (ServiceNow).

* Strong Communications Skills

* Excellent proven track record supporting clients in a financial environment.

* Excellent proven customer service based approach

* Good written and verbal communication skills

* Good time management skills

* Strong organizational and analytical skills

* Ability to multi-task and work under pressure

• Requirments
• German C1 + English B2
• Valid work rights
• Mon To Fri ( 9 to 5)
• Experience 4 to 6 years