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We are seeking a motivated and customer-focused Level 1 IT Support Engineer to join our team. In this role, you will be the first point of contact for technical assistance, providing timely support and solutions to end-users. This is a great opportunity for someone eager to grow their IT career in a supportive and professional environment.
Key Responsibilities- Serve as the first line of technical support for hardware, software, and network issues.
- Respond to support requests via phone, email, or ticketing system.
- Troubleshoot and resolve basic IT incidents.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Support end-users with password resets, software installations, and account setups.
- Document issues, solutions, and processes in the knowledge base.
- Ensure compliance with IT policies, security, and best practices.
- Minimum B2 or C1 level in German
- 0–2 years of IT support/helpdesk experience.
- Basic knowledge of Windows OS, MS Office, and networking fundamentals.
- Familiarity with ticketing systems and remote desktop tools.
- Strong communication and problem-solving skills.
- Customer service mindset with the ability to handle issues patiently and professionally.
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