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Role Description:
Performing Network configuration changes and Service requests by following strict Customer change management process
Perform Incident troubleshooting management by working with OEM providers to fix the issue
Proactive recommendations Scripting for network task automation for LAN, WLAN, Firewall, DNS and DHCP services
Work with application owners for bandwidth requirements of their applications while new link commission
Coordinate with local ISP for new internet and WAN links deployments
Perform iOS upgrades and downgrades on switches, routers and WLAN devices
Provide full support for the resolution of MIM and provide RCAs for major failures (Problem Management) Technology CISCO Meraki, CISCO NAC, Fortinet, SDWAN
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