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- Providing technical support for upgrades and changes to the current and new Europol Cisco infrastructure (e.g. Software Defined Networks “SDN” migration);
- Assist with 2nd and 3rd level escalations, incident troubleshooting and problem resolution;
- Occasional weekend/after-hours work to be performed approximately on a 4-6 weeks basis after Europol’s prior written approval (which must be clear about the extent to which overtime is permitted);
- On-Call service
- Supply the installation, technical, support and maintenance documentation;
- Perform installation of the necessary network configuration, maintenance and support activities in production and other environments, following the organisation processes and procedures;
- Change and release management activities related to the secure Europol Cisco infrastructure
- B2 level of English minimum. Any knowledge of French is an asset.
- 4 years of studies + at least 9 years of professional experience OR 3 years of studies + at least 10 years of professional experience
- A minimum of 9 years of experience in Network and collaboration solutions in large enterprise environments
- Participation in a minimum of 5 projects involving in network design and deployment
- Good knowledge of CISCO Networks
- Certification: CCNP
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