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L1 Support - Noc Engineering Department

ParamInfo
United Arab Emirates · Full-time · Entry
Job Description

Urgently looking for L1 Support to work in NOC digital Department . ideal candidate must have experience in monitoring and command center and tickets clearing. Immediate joiners to apply. Must have knowledge in data center, alerting and monitoring tools

complete L1 related tasks for Server, system management.

ROLE DETAILS :-

  • Monitor alerts related Server, systems and Database using Monitoring tools
  • Ensure 100% of committed deliverables are met
  • Sending required Reports and Dashboards
  • Ensure monitoring team follows the defined policies and procedures assigned to the
  • Management of alerts raised by infrastructure elements
  • Perform daily health checks (System, Servers & Data center)
  • Knowledge of Windows & Network Infrastructure
  • Perform operations based on the documented procedures
  • Assist in analysis of the reporting and alerts raised by various security devices
  • Monitoring the Security Solution for health and availability
  • Ensure proper tracking of the alerts/requests received until closure
  • Ensure first cut notification about major incident sent to respective stake holders on preliminary information.
  • Coordinate with Service desk to raise P1 and P2 incidents based on alerts
  • Timely Escalate the issues to the next level & Communication will be sent to all the resolver groups

Note : Upon screening shortlisted candidates will be called for face-to-face interview.

Key Skills

Ranked by relevance

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Country Guide

United Arab Emirates

Tax-friendly regional tech hub

Posted
Nov 09, 2024
Type
Full-time
Level
Entry
Location
Dubai
Company
ParamInfo

Industries

IT Services IT Consulting

Categories

Engineering Information Technology

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