We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a skilled Business Systems Analyst with Strong experience in Fenergo (FenX), Requirements gathering, elicitation, analysis, validation, documentation and maintenance skills.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $130k – CAD $140k/year & benefits (see below).

The Role

Responsibilities:

• Partners with business stakeholders to elicit, analyse, and document workflows, process flows, data and document attribute requirements for Client Lifecycle Management.
• Apply various Elicitation Techniques to gather requirements and regularly maintain the backlog.
• Translates requirements from various stakeholders into functional requirements for implementation of Development and Testing Teams.
• Develop Subject Matter Expertise and an end to end understanding of the various business process that support CLM (KYC, AML, Reg/Compliance).
• Coordinate and partner with External Vendor + Internal development teams to build solutions for business needs.
• Configure or provide Configuration Requirements to implement Data/Document/Orchestration Requirements in Fenergo FenX.
• Participate / Conduct or Coordinate User Acceptance Testing and Validation of Systems - e.g. Creation of User Test Scripts, Guided Walkthroughs with end users.
• Investigate and provide root cause analysis to various Defects and Change requests.
• Develop and maintain Training Materials for end users during System Roll out.
• Collaborate with Cross functional teams to improve end to end system processes.
• Participation various Agile or Waterfall SDLC Rituals (e.g. scrum, grooming, retrospects, walkthroughs, etc.).

Requirements:

• 10+ years of experience as a Business Systems Analyst, preferably within financial services or a related industry.
• Experience in Fenergo (FenX) - e.g. familiarity and knowledge on Fenergo Configurations - policies, product requirements. journeys, risk and various integration setups.
• Develops a good understanding of the end to end system flow that interact behind a business process.
• Experience in specifying and Articulating Process flows, Data Mappings, Systems interaction and Data integration requirements.
• Partners with External vendor + Development teams to build solutions for business needs.
• Partners with other technology partners within the bank to agree on Integration requirements - e.g. maintain data mappings, flow document.
• Strong knowledge of Client Lifecycle Management processes, including client onboarding, KYC, AML, and compliance requirements.

Preferred, but not required:

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.
• Familiarity with Agile or other project management methodologies is preferred.
• Excellent problem-solving, analytical, and communication skills.
• Ability to manage multiple projects and priorities in a fast-paced, high pressured environment.
• Strong communication skills.
• Strong attention to detail and organizational skills.
• Ability to work collaboratively with cross-functional teams.
• Proactive mindset with a focus on delivering results.
• Commitment to maintaining confidentiality and data security.

We offer:

• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.