ITSM Service Desk Specialist
Elize PartnersSwitzerland15 days ago
Full-timeRemote FriendlyInformation Technology, Human Resources
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We're looking for two motivated ITSM Service Desk Specialists for one of our clients (all levels).
What You’ll Do
- Act as a go-to contact for internal users, resolving technical issues and service requests
- Own and improve ticketing workflows using a modern ITSM platform (Jira Service Management)
- Take part in user account and permission management across Microsoft 365 and other platforms
- Configure and deploy workstations, devices, and IT tools for employees and healthcare staff
- Collaborate with IT peers to ensure consistent service delivery and knowledge sharing
- Contribute to documentation and help build a more efficient support environment
- Monitor service metrics and support efforts to optimize IT processes over time
- Participate in ongoing projects that shape the future of IT within the organization
What You Bring
- Training or education in IT (apprenticeship, degree, or equivalent experience)
- Certifications such as ITIL or Microsoft 365 are an advantage
- Experience with ITSM platforms (ideally Jira Service Management)
- Confident working with Windows and Linux systems, Microsoft 365, MS Teams, Citrix
- Familiar with supporting Windows clients, iOS, and Android devices
- A proactive, service-oriented attitude and strong communication skills
- Willingness to support users both remotely and onsite (occasional travel and on-call)
Languages
- Fluent French (required)
- German or Italian (a strong plus)
- English (working proficiency)
Key Skills
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