Job Title: Reporting & Service Improvement Analyst

Location: Amsterdam ,Netherlands

Employment Type: Contract

ROLE RESPONSIBILITIES

Deliver high-quality service management reports and drive data-based service improvements, relieving .

Responsibilities:

• Collect, consolidate, and analyze service performance data from Freshservice and other IT sources.
• Produce weekly and monthly reports for senior management (incidents, SLAs, trends, root causes).
• Identify recurring issues and propose service improvement actions.
• Automate reporting processes wherever possible (Power BI, Tableau, Freshservice analytics).
• Support CIO office in preparing executive updates and presentations.

Profile:

• 3–6 years in IT service management / reporting / business analysis.
• Strong data handling and visualization skills (Power BI, Excel, SQL).
• Knowledge of ITIL processes (incident, problem, change management).
• Analytical mindset, able to challenge raw data and generate insights.

About Net2Source UK

Net2Source is a global workforce solutions provider with a footprint in 32+ countries and over 4,500 employees worldwide. Our UK team is dedicated to placing top IT professionals in impactful, rewarding roles across the industry.

🛡️ Equal Opportunity Statement

Net2Source Ltd is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace free from discrimination.

🔐 GDPR Notice

By applying, your personal data will be handled securely in line with GDPR and Net2Source’s privacy policies. We will not share your profile with any client without your consent.