CX/Product Manager

🌟 We're Hiring: CX/Product Manager! 🌟

We are seeking a CX/Product Manager with strong e-commerce and mobile application experience to lead product lifecycle initiatives across web and mobile platforms. This role requires expertise in WooCommerce (or equivalent platforms such as Shopify or Magento), digital product ownership, and customer experience management, with proficiency in Mandarin to collaborate effectively with stakeholders and cross-functional teams.

📍 Location: Singapore, Singapore

⏰ Work Mode: Work From Office

💼 Role: CX/Product Manager

What You'll Do

• Define, own, and deliver the product roadmap for e-commerce and mobile platforms, ensuring alignment with business objectives and customer needs.
• Develop and maintain Product Requirement Documents (PRDs), feature specifications, and user stories.
• Manage and optimize website features, customer journey flows, and customer support ticketing processes to enhance CX.
• Collaborate with design, development, and operations teams to deliver high-quality features on time.
• Conduct product positioning analysis and drive adoption strategies to maximize engagement and retention.
• Act as the primary product owner for WooCommerce (or Shopify/Magento equivalent) and support future native mobile app development (iOS/Android).
• Analyze product performance, customer feedback, and support data to inform continuous improvements.
• Serve as the communication bridge between stakeholders (including Mandarin-speaking counterparts in Singapore and Malaysia) and internal teams.
  
  

Requirements And Qualifications

• Bachelor’s degree in Computer Science, Business, or a related field (or equivalent experience).
• Proven experience in CX/product management within e-commerce platforms (WooCommerce, Shopify, or Magento required).
• Hands-on experience with mobile applications (native iOS/Android preferred) and digital product ownership.
• Strong knowledge of PRD writing, roadmap planning, customer journey mapping, and support ticketing systems.
• Ability to work cross-functionally with designers, developers, and business teams in an Agile/Scrum environment.
• Excellent analytical, problem-solving, and communication skills.
• Proficiency in Mandarin and English (written and spoken) is required for stakeholder collaboration.
• Strong technical background or ability to collaborate closely with engineering teams.
  
  

Ready to make an impact? 🚀 Apply now and let's grow together!