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We are seeking a highly skilled System Analyst proficient on Mobile apps development technologies and frameworks. This role is responsible for troubleshooting user-reported incidents, resolving system issues, performing proactive and preventive maintenance to resolve issues faster and maintain higher uptime. In addition, the analyst will contribute to ongoing enhancements and optimizations of mobile platforms built using Swift (iOS), fulfilment of service requests as well.
The ideal candidate will have a strong background in mobile development and support, a problem-solving mindset, and the ability to collaborate across development, QA, and operations teams.
Key responsibilities for L2 Analyst role.
Analyse and resolve user-reported mobile application issues across and iOS platforms.
Investigate system errors, crashes, and performance issues; provide timely workarounds or permanent fixes.
Work with other partners, interfacing application teams in Triaging issues and resolution.
Respond to service requests, user queries related to mobile applications (configuration, data corrections, access issues, etc.)
Monitor mobile application logs, analytics, and crash reports to proactively detect and resolve issues.
Apply patches and perform routine maintenance to ensure application availability.
Mandatory skills
1-2 years of prior experience in mobile application support and development (L2 or L3 roles)
1 year of experience in Swift (iOS) development frameworks is required.
Experience in AWS services, Relation data base skills is required.
Hands-on experience with mobile logging and analytics tools (Firebase, Crashlytics)
Exposure to Integrations via API gateway, REST APIs
Good understanding on IAM & Authentication. Experience on Gluu authentication product would be advantage.
The ideal candidate will have a strong background in mobile development and support, a problem-solving mindset, and the ability to collaborate across development, QA, and operations teams.
Key responsibilities for L2 Analyst role.
Analyse and resolve user-reported mobile application issues across and iOS platforms.
Investigate system errors, crashes, and performance issues; provide timely workarounds or permanent fixes.
Work with other partners, interfacing application teams in Triaging issues and resolution.
Respond to service requests, user queries related to mobile applications (configuration, data corrections, access issues, etc.)
Monitor mobile application logs, analytics, and crash reports to proactively detect and resolve issues.
Apply patches and perform routine maintenance to ensure application availability.
Mandatory skills
1-2 years of prior experience in mobile application support and development (L2 or L3 roles)
1 year of experience in Swift (iOS) development frameworks is required.
Experience in AWS services, Relation data base skills is required.
Hands-on experience with mobile logging and analytics tools (Firebase, Crashlytics)
Exposure to Integrations via API gateway, REST APIs
Good understanding on IAM & Authentication. Experience on Gluu authentication product would be advantage.
Key Skills
Ranked by relevance
ios
swift
firebase
aws
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- Posted
- Sep 11, 2025
- Type
- Full-time
- Level
- Associate
- Location
- Chennai
- Company
- Virtusa
Industries
IT Services
IT Consulting
Categories
Engineering
Information Technology
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Fullstack developer
2026-05-11
Full-time
Associate
India
IT Services
Engineering
View Job Details
Related
Android Developer
2026-05-16
Full-time
Associate
India
IT Services
Engineering