Senior Software Engineer - Azure CXP

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability. Our culture of growth mindset and empowerment are central to who we are and how we work.

The Azure CXP PRIMO organization within Azure CXP is responsible for building great products to enable Customer Success at scale, focusing on Customer Troubleshooting, Diagnostics, Workload Resiliency, Service Health Experiences, and Azure Advisor within the Azure Portal. We also build, manage, and operate critical systems required for Microsoft Cloud operations at scale, across Incident Management & Response, Quality, and Customer Engagement & Observability. We are an international, diverse team of engineers, product management, technical program management, and data science professionals. We are known for consistently innovating and creating new solutions, utilizing the latest in AI technologies to solve complex problems. As a team, we are empathetic to our customers' needs and driven by data to improve and grow the success of our programs.

We are looking for a Senior Software Engineer with a passion for delivering well-designed, scalable, and reliable software for large-scale projects. As part of this role, you will collaborate closely with multiple teams to deliver key customer solutions and the technology to support them.

Every day, our customers stake their business and reputation on our cloud. You can help #AzCXP provide our customers with the world-class cloud services they need to succeed.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Design, implement, verify, deploy, and maintain high-quality code using modern engineering practices and tools.
• Produce extensible, maintainable, and well-documented designs and code.
• Optimize, debug, and refactor code to improve performance, maintainability, and overall effectiveness.
• Guide other engineers by developing and following operational playbooks. Monitor systems, products, or services for degradation, downtime, or interruptions; alert stakeholders; and take appropriate action to restore functionality for both simple and complex issues.
• Proactively acquire new knowledge and stay current with emerging trends, technologies, and patterns to improve product availability, reliability, efficiency, observability, and performance, while driving consistency in monitoring and operations at scale.
• Embody and promote our culture and values in day-to-day work and decision-making.
  
  

Qualifications

• Bachelor's Degree in Computer Science or related technical field AND in-depth technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
  
  

Other Qualifications

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
  
  

Preferred Qualifications

• Software engineering experience including building and maintaining large-scale web applications.
• Experience creating high-quality, customer focused products.
• Demonstrated success in creating an inclusive and fun work environment where every employee engages effectively.
• Experience or working knowledge of JavaScript/Node.js/React or another similar web stack.
• Proficient with high quality Software design, development experience with effective problem solving, and debugging skills
• Experience in working on big data pipelines such as Cosmos, Kusto, Azure Data Factory, etc. or similar technologies would be a plus.
• Experience in working with Azure Dev Ops and SQL or similar technologies would be a plus.
  
  

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#AzCXP

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.