Product Operations Manager

Product Operations Manager

About the Role

We are seeking an experienced Product Operations Manager to join a dynamic team driving innovation in digital payment solutions. This role will focus on creating and managing high-quality technical content, documentation, and onboarding materials that support a seamless user experience across complex products and services.

Key Responsibilities

• Develop clear and engaging technical content including integration guides, onboarding documentation, API references, and internal knowledge resources.
• Manage the full content lifecycle — from creation through governance and updates — ensuring accuracy and alignment with evolving product functionality.
• Collaborate closely with Product, Engineering, Marketing, Sales Engineering, and Support teams to address documentation needs and content gaps.
• Shape scalable documentation processes and standards to support rapid product development and delivery.
• Contribute to product innovation by documenting new features and services for both technical and non-technical audiences.

About You

• 7+ years of experience in technical writing or developer documentation, especially for APIs, integration workflows, and technical products.
• Strong technical foundation (ideally with a background in computer science, engineering, or a related field).
• Skilled in tools like Markdown, Git, Swagger/OpenAPI, and Postman.
• Proven ability to translate complex technical concepts into clear, accessible content.
• Excellent communication skills and a collaborative mindset.