Responsibilites:

• Provide Tier 1/2 support to security analysts by analyzing and investigating security incidents escalated by them.
• Conduct in-depth investigations and work with stakeholders to mitigate and close critical, high-severity, and other complex incidents, ensuring thorough documentation throughout the process.
• Create and update incident response playbooks or standard operating procedures (SOPs) to address emerging threats and support new analysts in their investigative efforts, building a knowledge base for the SOC.
• Monitor and fine-tune alert policies based on security cases and alerts generated by various security tools.
• Participate in the development and implementation of new security procedures/documentation to enhance the SOC team's response capabilities.
• Develop processes and documentation for onboarding new customers, ensuring all aspects are in place before go-live.
• Review cases to provide feedback and improve the quality of incident response and documentation within the SOC.
• Create analytics rules, automations, and suppression policies, as per customer requirements or to improve detection quality.
• Collaborate with engineers to develop and automate workflows, reducing manual tasks in the SOC.
• Conduct calls with the counterparts and customers in the event of incidents or special client requests to ensure customer satisfaction.
• Participate in security incident monitoring, detection, response and management, threat hunting, threat modeling, and threat intel activities.
• Being responsible for the development, testing, and deployment of complex IT security solutions.

Requirements:

• University degree in Information Security/ Computer Science/ Information Technology.
• Previous experience in Security Analyst’s or similar position.
• Broad awareness of cybersecurity events, threats and actors, including trends and emerging systemic risks, MITRE ATT&CK, MITRE DEF3ND.
• Understanding of basic security principles with an understanding of malware, threat.
• Good understanding of Operating Systems, Virtualization technologies, Network Devices, Cloud computing concepts, Web Proxies, Firewalls, Intrusion Detection/Prevention Systems, Antivirus/EDR Systems, Data Loss Prevention, Vulnerability Assessment tools, PCI DSS, ISO 27001.
• Strong understanding of security incident management and response, malware management and vulnerability management processes. Knowledge of TCP/IP Protocols, network analysis, network/security applications and common Internet protocols and applications.
• Demonstratable hands on skills for Microsoft Defender suite, Azure, Sentinel, Splunk.
• Excellent English language knowledge, proficiency in Microsoft Office Applications, case management and ticketing systems.
• Good communication skills, result orientated, high sense of responsibility, preciseness.
• Excellent verbal and written English: Required for communication across our international locations.

We offer:

• Monthly gross salary from 2000 to 3700 EUR, depending on your level of expertise
• Hybrid way of working with cozy office space in the center of Riga, when needed, and flexible working hours opportunities, based on your own preferences.
• Family-oriented company values and healthy attitude towards work and life balance - granting additional 4 vacation days, birthday leave, "Happy Land" space in the office for children, etc.
• Individual development and learning plan, including yearly budget for external training.
• Necessary essentials health insurance with dental services and sports coverage.
• Possibility to work in mutual trust and positive team environment, to be creative and improve working flows by self-initiatives.
• Friendly, multicultural and cooperation orientated colleagues.

About us:

At Arvato Systems, we are Masters of the Unseen.

We solve complex IT challenges, power seamless Cloud transitions, and keep critical systems running — quietly, reliably, globally.

With deep industry expertise and a focus on what matters, We Empower Digital Leaders with solutions that stay in the background so their businesses can stay in front.

But behind every great system is an even greater team.

We foster a diverse, inclusive culture where people feel valued, supported, and set up to thrive.

And our commitment to sustainability and responsibility is more than words — it’s recognized by SIF, WWF, and Latvia’s Inclusion and Diversity Charter.

Real impact doesn’t need the spotlight - it needs the right people. Like you.

We look forward to your application. All shared information will be treated confidentially, securely processed for recruitment only, and deleted after the process concludes.

For more information, please click here.

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LinkedIn / Instagram / Facebook : @arvato_systems_latvia

Company: SIA Arvato Systems Latvia

Country: Latvia

State/Region: Riga

City: Riga

Postal Code: LV-1013

Job ID: 282650