Alila Hotels
F&B Team Lead
Alila HotelsOman14 days ago
Full-timeManagement, Manufacturing
Organization- Alila Jabal Akhdar

Summary

General Responsibility

Must have minimum 2 Years Experience in F&B Luxury Hotels.

  • Oversee all front and back of the house restaurant operations.
  • Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
  • Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
  • Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
  • Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
  • Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
  • Maintain quality control for all food and beverage.
  • Be reliable and ensure you and all team members are at work on time.
  • Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
  • Oversee heath code compliance and sanitation standards.
  • Carry out all professionally reasonable instructions given by your superior.
  • Monitoring inventory for CCG and all equipment required for outlets.
  • Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
  • Monitoring the restaurant cash flow and settling outstanding bills.
  • Checking in on dining guests to enquire about food and service quality.
  • Resolving guests' complaints in professional manner.
  • Generate weekly, monthly and annual reports.
  • Attend quarterly P&L meeting.
  • Seek ways to cut waste and decrease operational costs.

PHYSICAL EFFORT:-

This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.

WORK CONTACTS: - Daily contact with restaurant manager or F&B manager etc.

WORKING CONDITION: - Must be able to work in a high volume fast paced environment.

Technical Expertise Restaurant Supervisor

  • Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
  • Ensure service style, tabletop and overall presentation of the product in accordance with the hotel’s image.
  • Responsible in making floor assignment during the shift.
  • Responsible in keeping the operation running smoothly.
  • Find the guest feedback and take necessary action if something is not match with the standard.
  • Reviewing customers surveys to develop and implement way to improve customer service.

Bar Supervisor

  • Monitoring the bar operational and supporting the bar attendant if required.
  • Ability to use standard software application and hotel systems including point of sale systems.
  • Plan and control beverage inventory level
  • Ensure all established standards of operation are implemented.
  • Work together with accounting to prepare and implement inventory procedures
  • Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
  • Work together with the outlet manager forconsistence work performance
  • Maintaining effective controls in the Beverage Department.
  • Responsible to train staff on daily basis

Key Skills

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