Senior Technical Support Engineer

We are seeking a highly skilled Senior Technical Support Engineer to join our IT Corporate Systems team and play a critical role in driving operational efficiency through advanced IT solutions.

This position requires a combination of strategic insight, technical expertise, and a proactive approach to resolving complex challenges, while collaborating with cross-functional teams to implement scalable and productive IT systems.

Responsibilities

• Foster relationships with cross-functional teams to understand their business processes and IT requirements
• Diagnose and troubleshoot network and software issues to minimize operational disruptions
• Resolve complex hardware, software, and networking challenges to maintain consistent service availability
• Identify opportunities for process improvement through IT solutions and automation
• Collaborate with stakeholders to design and implement scalable IT systems and infrastructure

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience
• 5+ years of experience in a Systems Engineer or similar role with demonstrated expertise in Google Workspace administration and engineering for enterprise environments
• Capability to plan, implement, and manage advanced Google Workspace configurations such as Context-Aware Access (CAA), Data Loss Prevention (DLP), and email authentication protocols like SPF, DKIM, and DMARC
• Proficiency in managing Google Workspace Advanced Device Management for platforms including ChromeOS, Android, and iOS
• Expertise in automating Google Workspace tasks via Google Workspace APIs and Google Apps Manager (GAM), including complex scripting for bulk operations and integrations
• Strong communication skills to clearly explain complex technical concepts to diverse audiences

Nice to have

• Background in cross-platform device management utilizing tools like Kandji, Intune, and Google Workspace device management for Windows, macOS, and ChromeOS
• Qualifications in deploying Google Meet hardware and managing unified communications solutions
• Familiarity with enterprise identity solutions like Okta, Entra ID (Azure AD), and Google Workspace for effective user access management
• Skills in automation and scripting, utilizing tools such as Python and PowerShell for advanced system integration

We offer

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept).
• Medicina Prepaga (It covers the collaborator and direct family group).
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days).
• Discounts card.
• English Training (English lessons, twice per week).
• Training Program (Access to multiple customized training plans according to the needs of each role within the company).
• Marriage bonus (The company doubles the allowance established by law that ANSES offers).
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company).
• External Agreements and Discounts.
• Vacations: 14 calendar days a year

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EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.