IT Support Engineer (Devops expertise)

Description

We currently have a vacancy for an IT Support Engineer (Devops expertise) fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major client’s IT team on site.

Your tasks:

• Provide Tier 2/3 technical support for customers, resolving product and infrastructure-related issues;
• Troubleshoot incidents across application, system, and network layers;
• Manage and improve CI/CD pipelines and automation tools for deployment and monitoring.;
• Write and maintain documentation, runbooks, and knowledge base articles;
• Monitor systems, logs, and alerts to proactively identify issues before they impact customers;
• Participate in an on-call rotation to ensure 24/7 availability of critical systems;
• Contribute to process improvements to enhance reliability, scalability, and support efficiency.

Requirements

• University degree in IT or relevant discipline, combined with minimum 5 years of relevant working experience in IT;
• Minimum 5 years of experience in technical support, site reliability, or DevOps-related roles;
• Experience with systems administration;
• Experience with CI/CD tools (e.g., Jenkins, GitLab CI, GitHub Actions, Azure DevOps);
• Proficiency in scripting languages (Python, Bash, or PowerShell);
• Familiarity with infrastructure-as-code tools (e.g., Terraform, Ansible etc);
• Solid understanding of containers and orchestration (Docker, Kubernetes);
• Experience with cloud platforms (AWS, GCP, or Azure) would be an asset;
• Excellent command of the English language.