We’re Hiring: Digital Growth Manager (E-Commerce – Pharmaceutical Retail)

Help Net Company – PHOENIX Group

Location: Balotesti (hybrid)

We are seeking an experienced and results-driven Digital Growth Manager to lead and scale our pharmaceutical retail e-commerce business. This role requires strong leadership, expertise in digital retail, and the ability to drive sustainable online growth while ensuring compliance with industry regulations.

As a key leader, you will oversee the daily operations of our online store, optimize customer experience, and work cross-functionally to deliver measurable business results.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and motivate the e-commerce team to achieve KPIs and deliver a seamless online shopping experience.
• Manage workload distribution, performance reviews, and team skill development.

E-Commerce Operations

• Oversee product listings, pricing, promotions, and order fulfilment.
• Ensure compliance with pharmaceutical advertising and communication standards.
• Collaborate with supply chain and logistics to optimize inventory and delivery.

Sales & Performance Management

• Monitor and analyse online sales, conversion rates, and customer behaviour.
• Develop and implement strategies to increase traffic, engagement, and revenue.
• Report on KPIs and provide actionable recommendations.

Customer Experience

• Ensure a user-friendly, compliant, and reliable e-commerce platform.
• Handle escalated customer concerns with service excellence.
• Partner with UX/UI, IT, and marketing teams to optimize the digital journey.

Cross-Functional Collaboration

• Work with marketing on campaigns, SEO/SEM, and loyalty programs.
• Partner with commercial teams on assortment and pricing strategies.
• Liaise with compliance and legal teams to meet industry standards.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, E-Commerce, or related field (Master’s preferred).
• 5+ years’ experience in e-commerce, with 2+ years in a leadership role.
• Experience in pharmaceutical, healthcare, or regulated retail strongly preferred.
• Strong knowledge of e-commerce platforms, analytics tools (e.g., Google Analytics), and digital marketing fundamentals.
• Proven ability to lead teams and deliver business objectives.
• Excellent problem-solving, communication, and stakeholder management skills.
• Strong organizational and analytical mindset with attention to detail.

Why Join Us?

You’ll play a pivotal role in shaping the future of our digital retail operations, driving innovation, and ensuring our customers receive the highest-quality experience in a highly regulated and impactful industry.