About Us:

We focus on delivering solutions that power our clients' businesses while creating a work environment that supports and inspires our employees. Tech Mahindra Allyis offers technology consulting, managed services, and solutions that help organizations reduce costs, improve performance, and meet their unique objectives.

About the Job:

The successful candidate will be a problem-solving thought leader, increasing the impact of the overall program by rolling up their sleeves, identifying business case needs analysis, action mapping designs, and driving process rigor resulting in faster project execution.

Your Responsibilities

This role will support our Partner Enablement Frontline business, at the intersection of business and design. You will be bringing together the strategic priorities, impact evaluations, end user feedback, and market trends to develop meaningful skilling content for FTE’s, Partners and Advocates.

Specifically, s/he will:

• Lead and coordinate execution of programs with skilling; partnering with Delivery Planners and Skilling Leads to deliver seamless end-to-end experiences (both technical and non-technical) in a rapid-release environment.
• Designs, develops, implements and maintains instructional materials and content for training programs using effective instructional design methodologies and technologies
• Familiarity with e-learning platforms and practices to design engaging eLearning material in adaptive learning methods
• Partner with internal stakeholders and liaise with experts regarding development needs
• Evaluate, create, organize and execute learning strategies/programs based on asks and prioritized against impact potential – host go/no-go meetings to ensure all voices are heard
• Support learning program initiatives and projects by using your expertise in designing, developing, planning, implementing, and assessing learning content
• Creates design documents outlining course objectives, content, assessment, and evaluation criteria
• Develops assessments and metrics to gauge employee performance and program outcomes; transforms data into meaningful and engaging executive style summaries/presentations
• Organizes and assists in developing learning manuals, pre-work and course evaluation procedures (inclusive of multimedia visual aids and other educational materials)

Your Experience/Education:

• 3+ years of experience in a customer support organization
• Deep knowledge of, and passion for products, and understanding of product release cycles
• Experience building new partnerships across levels and teams to enable a more connected approach across the company.
• The ability to influence impact is extremely important and we are looking for a proactive driver with a collaborative, outcome-driven reputation
• Experience leading teams and driving multiple complex initiatives spanning different business and disciplines with a laser sharp customer-focus, delivering impact on a scale
• Poise and composure dealing with senior field and corporate leaders, combined with excellent written and verbal communication skills that are persuasive will be key to success
• A business and/or technical degree is strongly preferred
• Creative problem solver with the ability to align various stakeholders on common goal for customers and business impact.
• High energy individual with startup mentality to provide recommendations and orchestrate and execute plans and programs.
• Strong, confident executive communication (written and oral).