BrokerLink
Sr. Endpoint Management Analyst
BrokerLinkCanada17 days ago
Full-timeBusiness Development, Sales


Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present.

We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism.

We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements!

We are looking for a Sr. Endpoint Management Analyst to join BrokerLink and work out of Alberta, Ontario or our Atlantic region. On a Permanent FT basis.

In this role, you will be responsible for ensuring the secure, efficient, and compliant operation of all endpoint devices within the organization including desktops, laptops, mobile devices, and collaboration tools.

As part of our employee promise, here are some of the many perks of working with us:

  • Flexible health and dental insurance benefits package
  • Personal Spending amount to invest in your healthy lifestyle
  • RRSP - Registered Retirement Savings Plan with Company matching
  • ESPP - Employee Share Purchase Plan (TSX:IFC) program with matching aspect
  • ‘Dress for your day’, dress according to your daily schedule
  • Competitive compensation package with bonus aspect
  • Employee discount program, including Apple, Bell, Rogers and more!
  • Paid Time Off in the form of: Personal days, Volunteer days, Exam/Study Time, Jury Duty and starting at 3 weeks of vacation per year!
  • Working for an employer who is regularly recognized as one of Canada’s best employers such as Kincentric 2024

What the Role Entails:

  • Setting up and configuring new endpoint devices (Windows, iOS, etc.) using Microsoft Endpoint Manager, Intune and Autopilot.
  • Managing iOS mobile devices using Apple Business Manager.
  • Configuring and maintaining Cisco collaboration devices using Webex Control Hub.
  • Deploying and monitoring operating system and application updates.
  • Packaging, deploying, and managing software applications across all managed endpoints.
  • Providing Tier 3 support for endpoint-related issues.
  • Maintaining detailed documentation of configurations, procedures, and contributes to continuous improvement of endpoint management processes.
  • Assisting with hardware and software product research, evaluation, and procurement.
  • Coordinating activities with employees, partners, vendors, and other support staff.
  • Demonstrating excellent interpersonal communication skills.

The Successful candidate will have:

  • If you feel you have the equivalent skills, please apply*
  • University Degree or College Diploma in related discipline or applicable professional experience
  • Must have a minimum of 5 years of experience in endpoint management
  • Hands-on experience using Apple Business Manager, Microsoft Endpoint Manager, Intune and Autopilot
  • Strong understanding of Windows 10/11 administration and troubleshooting
  • Proven experience managing IOS devices
  • Familiarity with Cisco collaboration tools and basic network troubleshooting
  • Must have strong experience working with Microsoft operating systems (workstation and server)
  • Must demonstrate solid understanding of operating system provisioning and management
  • Nice to have certifications in applicable Microsoft technologies
  • Excellent English communication skills (verbal and written)
  • Team player, self-starter, and ability to think and resolve issues independently
  • Demonstrates excellent problem-solving abilities and has strong communication and documentation skills

We thank all applicants for their interest, but only those selected for an interview will be contacted.

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage - https://www.brokerlink.ca/campaign/discover-brokerlink

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!

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